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Job Location: Dukes Waikiki - Honolulu, HI 96815 MIN WAGE + TIPS BENEFITS Medical, Dental, and Vision insurance for qualifying employees Free therapy for all employees through Talkspace Holiday Pay – Time and a half for Thanksgiving, Christmas Eve, and Christmas Day Paid Time Off: Vacation and Sick Leave Employee Meal Program with FREE Fresh cooked meals during each shift 50% Food and Beverage discount at all T S Restaurants Referral Program Anniversary of Employment Gift Program Rewards and Recognition program (quarterly awards, safe‑work practice incentives, and more!) Holiday Party Legacy of Aloha Scholarship Program POSITION SUMMARY Provide the highest level of service to our guests by being responsible for all preparation, interaction, and steps of service needed to exceed guest expectations in the restaurant. ESSENTIAL FUNCTIONS Assist in preparing restaurant for service. Greet all guests and co‑workers in a warm, personal, friendly manner. Review menus with guests and answer questions about menu items, offering descriptions and making recommendations. Inform guests of daily specials including pricing if not listed on the menu. Explain how various menu items are prepared, describing ingredients and cooking methods. Follow T S protocol and inform manager on duty for all noted guest allergies. Take guests' food and beverage orders and enter orders into computers for transmittal to kitchen staff. Check guests' identification to ensure they meet minimum age requirements for consumption of alcohol. Serve food and beverages to guests, taking extra care to perform any additional table‑side preparation or service as required. Describe and recommend wines to guests; bring selection to table with appropriate glasses and pour. Check with guests to ensure that they are enjoying their meals and take action to correct any problems. Remove dishes and glasses from tables, and take them to kitchen for cleaning. Prepare table for next guest. Prepare certain hot and cold non‑alcoholic beverages for guests. Perform food preparation duties as required such as preparing side salads and desserts. Garnish and decorate dishes in preparation for serving as required. Prepare and present guest checks, ensuring any special requests are followed (such as split checks), and collect corresponding payments. Assist the entire service team throughout meal period to ensure all guest expectations are exceeded. Stock service areas with supplies such as coffee, food, tableware, and linens. Fill salt, pepper, sugar, cream, condiment, and napkin containers. Be dependable, report to work as scheduled and on time, and follow all policies regarding scheduling and attendance. Regular attendance is an essential function of this job. Work in a safe manner and report any safety concerns; personal, employee or guest injury. Follow food safety program guidelines of hand washing, bare hands, hygiene and health. QUALIFICATIONS Guest Oriented – Ability to take care of guests' needs while following T S procedures. Working Under Pressure – Ability to complete assigned tasks under stressful situations. Safety – Ability to identify and correct conditions that affect employee safety and safely operate and handle all required equipment, appliances, and tools. Must follow all safety policies and procedures. Active Listening – Ability to actively attend to, convey, and understand the comments and questions of others. Communication – Ability to communicate by speaking effectively and clearly with guests, coworkers, and management. Ability to actively listen and understand the comments and questions of others. Response to Direction – Receive and follow direction from supervisor; follow direction of computer generated tickets. Teamwork – Ability to work together with a team in a positive manner to achieve a common goal. Friendly – Ability to exhibit a cheerful demeanor toward others. Neat and well groomed. SKILLS & ABILITIES Experience: Six months to one year related experience. Computer Skills: Experience with Point of Sale System. Certificates & Licenses: Must take and pass all training tests 90% or higher. Must be at least 21 years of age. PHYSICAL REQUIREMENTS (Occasionally – up to 33% of the time; Frequently – from 34% – 66% of the time; Constantly – more than 66% of the time) Stand Constantly, Squat or Kneel Occasionally Walk Constantly, Bend Frequently Use hands / fingers Frequently Lift / carry 11–20 lbs Constantly Reach Outward Constantly, Lift / carry 21–40 lbs Occasionally Reach above shoulder Occasionally, Push / pull 10–25 lbs Frequently Climb (stairs) Frequently, Push / pull 26–40 lbs Occasionally WORK ENVIRONMENT Fast paced, high‑energy, moderately noisy environment containing multiple personality types. Can become crowded and high‑pressure. #J-18808-Ljbffr