Team Member - Server Cashier

Job Description

Job Description

JOB SUMMARY: To provide excellent, fast, friendly service with a smile and deliver quality products to our customers in a clean environment.

RESPONSIBILITIES:

• Follow all cash handling procedures & ensure cash is balanced daily.
• Follow the "We G.O.T. You" 3 steps of service to ensure excellent customer service ( Greeting, Order Taking & Parting Phrase).
• Follow the meal portioning guides to ensure accurate quantities are being served.
• Record temperature of food items on the steam table and other hot holding units throughout the day.
• Prepare pastries e.g. Bun and cheese, slice cake and wraps for sale.
• Maintain cleanliness and organization of workstation, dining room, and restrooms.
• Count and replenish stock where needed including plates, napkins and utensils.
• Assist with the baking of products.
• Follow all standard operating policies and procedures as outlined by Golden Krust.
• Complete daily stock reports.
• Communicate effectively with the Back of the House (BOH) team members and manager when items are needed.
• Any other duties that may be assigned.

EDUCATIONAL REQUIREMENTS AND EXPERIENCE

• High school diploma or equivalent.
• Must be able to read, write, speak, and understand English.
• A current NYC Food Handler Permit/ServSafe Food Handler Permit

SKILLS REQUIREMENTS

1. Have knowledge of service and food and beverage, generally involving at least one year of front-of-the-house operations or have previously operated at a supervisory level.
2. Be able to communicate and understand the predominant language(s) of the restaurant's trading area.
3. Possess excellent basic math skills and have the ability to operate a cash register or POS system.
4. Be able to work in a standing position for long periods.
5. Be able to reach, bend, stoop, and frequently lift up to 50 pounds.

HYGIENE AND DEPORTMENT

1. Cover hair at all times
2. Wear the proper uniform, including name tag, at all times.
3. Ensure that nails are kept short and clean - no nail polish
4. Exhibit good hygiene at all times
5. Wear full shoes at all times - No slippers

PERFORMANCE CRITERIA

This job is satisfactorily performed when:

1. Sales targets are achieved.
2. The profitability goal of the restaurant is achieved and maintained.
3. The restaurant maintains excellent assessment ratings
4. Customers are provided with the highest level of service, and there is repeat business because of this factor.
5. A high level of initiative, flexibility, and dependability is displayed at all times
6. The job is performed with professionalism and integrity.