Administrative Operations Coordinator

Administrative Operations Coordinator

Location: Fairfield, OH, US, 45014 Workplace Type: Mattr delivers advanced material technologies and complex manufacturing expertise. Through a portfolio of brands, we offer highly engineered solutions, technology and products to support infrastructure markets worldwide. DSG-Canusa has been developing and producing high-quality heat shrink tubing, cold-applied accessories and heat shrink equipment for over 50 years. Driven by our long-term commitment to the research and development of outstanding materials, products and technologies, our mission is to lead the industry in manufacturing superior heat and cold shrink products that meet CGA, UL and other industry approved certifications. We proudly manufacture in Europe, North America, and China to provide strong regional and global supply chain options for our customers.

Summary The Administrative Operations Coordinator plays a critical role in ensuring seamless front office operations and supporting key administrative and operational processes across the business. As the first point of contact for visitors and internal stakeholders, this role drives a professional and efficient workplace experience while ensuring accuracy and timeliness in shipping, invoicing, and documentation activities that support cross-functional teams.

Responsibilities

• Front Office & Customer Interaction
• Deliver a professional and welcoming experience by greeting and assisting visitors, vendors, and employees
• Manage incoming calls and route inquiries appropriately to ensure timely responses
• Maintain a clean, organized, and professional front office environment
• Shipping & Invoicing Support
• Prepare and process invoices for outgoing shipments with a high level of accuracy
• Assemble complete shipping documentation packages, including invoices, packing slips, and related paperwork
• Collaborate with operations and shipping teams to ensure documentation is accurate and processed on time
• Administrative Support
• Maintain accurate and organized records through electronic and paper filing systems
• Support day-to-day office operations, including supply management and general administrative tasks
• Assist with data entry and document tracking to ensure operational accuracy
• Contribute to continuous improvement initiatives to enhance processes and efficiency
• Support Health, Safety & Environmental (HSE) initiatives to promote an Incident and Injury Free (IIF) workplace
• Operate office equipment safely and effectively
• Perform additional administrative tasks as assigned

Education & Experience High school diploma or equivalent required; associate's degree preferred 13 years of experience in administrative, receptionist, or office support roles Demonstrated attention to detail, especially in documentation and invoicing Proficiency in Microsoft Office applications, including Outlook, Excel, and Word

Skills & Competencies Strong written and verbal communication skills Excellent organizational and time management abilities Professional and discreet approach in handling responsibilities Ability to multitask and adapt in a fast-paced, changing environment Strong prioritization skills with the ability to work independently and meet deadlines Comfortable using office technology and learning new software systems

Benefits in Joining Mattr Why Join Mattr? Multiple medical, dental & vision plan options (Blue Cross Blue Shield & VSP) Health Savings Account (HSA) with monthly company contributions 401(k) with dollar-for-dollar match, vested from day one Incentive bonus plans + paid vacation & sick leave Employer-paid Life, AD&D, and Long-Term Disability insurance Wellness incentives Free Employee Assistance Program (EAP) Discounts on fitness, shopping & travel (Blue365, LifeMart & more) Year-round permanent work at one location with tools, PPE & safety training Onsite parking + staff social events