Product Support Sales Representative (PSSR)

Product Support Sales Representative

Modern Machinery Co., Inc. has been in business for over 80 years. We sell, rent and service high-quality heavy equipment while providing exceptional customer service and product support to our customers. Modern Machinery is committed to our core values and creating a safe working environment for all our employees.

As Product Support Sales Representative (PSSR), you will be responsible for the coverage, retention, development, and customer satisfaction of a specific group of customers within an assigned territory. This individual should be ambitious and have a passion for delivering innovative product support solutions to Modern's customers.

Annual base salary + monthly commission. This is an exempt position and is not eligible for overtime pay.

BENEFITS:

• Medical, Dental, Vision, and Prescription Insurance
• Health Savings Account
• 401k/Roth Retirement Savings Plan with Company Match
• Participation in Annual Profit-Sharing Plan
• Paid Time Off (Vacation, Sick, Holiday, Bereavement & Parental Leave)
• Gym Membership Reimbursement Program
• Family Scholarship Program
• Employee Assistance Program
• Virtual Mental Health & Tele Medicine Benefit
• Company Paid Life Insurance & Disability Benefits
• Additional Supplemental Insurance (Term Life, Accident & Critical Illness and Voluntary Vision)

Modern Machinery is an Equal Opportunity Employer

Responsibilities

• Demonstrate Modern Machinery's core values and promote the mission and vision of the company
• Follow all company policies, processes, procedures. Exercise safe work practices to contribute to the achievement of the company's safety goals
• Effectively communicate with and establish relationships with assigned customers
  • Develop sales forecasts and business plans for each customer
  • Utilize the company's CRM system to track and maintain customer records
• Promote growth and increase sales activity for parts and service
  • Identify new or additional opportunities for aftermarket sales
  • Sell service programs
  • Perform and coordinate market and opinion surveys
• Provide customers with quotes related to product support
  • Perform machine inspections and evaluations
• Communicate the progress of repair(s) to customer's equipment in the shop
• Assist in successfully negotiating and settling customer product support disputes
• Execute on short and long-term goals through good management and planning

The duties described above are the general nature and levels of work performed and are not intended to be a complete comprehensive list of all the duties, activities, and responsibilities required of this position. Duties, responsibilities, and activities may change at any time with or without notice.

Qualifications

Job Requirements/Skills:

• Be a personable, highly motivated, and ethical problem solver who can adapt to all forces around – customers, suppliers, manufacturers, and co-workers
• Requires a valid driver's license and the ability to maintain an insurable driving record
• Provide exceptional customer service
• Ability to take the initiative to accomplish work with little supervision
• Effectively manage relationships both internally and externally
• Good verbal and written communication skills
• Ability to exercise integrity, confidentiality, and discretion
• Excellent time management and organizational skills
• Capable of working with all levels of the organization
• Teamwork: cooperate and support others within the Modern Machinery organization

Education/Experience:

• High School diploma required. Bachelor's degree preferred and/or 5+ years of industry experience and/or training, or equivalent combination of education and experience
• Proficient in Microsoft Office products (Outlook, Word, and Excel)

Nature/Scope of Job:

• Requires prolonged sitting with periodic lifting, walking, standing, bending, stooping, and stretching.
• Must be able to travel on a regular basis to include overnight stays.