Hospitality Team Member

Tocaya Hospitality Team Member

Tocaya uses bold flavors and the best ingredients with a strong emphasis on organic products to proudly create our signature "Modern Mexican" cuisine. Our versatile menu is rooted in traditional Mexican recipes and naturally accommodates a variety of preferences including vegan, vegetarian, and gluten-free. At Tocaya we believe that our team is what makes our brand successful. We value individuality and a positive spirit. We try to make our environment a fun place to work and we strongly believe in helping our team members grow and develop to their highest potential.

The Job

As a Hospitality Team Member, you are responsible for achieving our mission of providing each guest with a truly wonderful experience as well as:

• Acting as a brand ambassador and delivering exceptional hospitality and service by:
  • Greeting guests in a friendly manner and ensuring they are served quickly, efficiently and accurately while recognizing opportunities to create an amazing guest experience
  • Assisting guests with placing orders by expertly guiding them through the menu, making suggestions, entering the order into the point-of-sale system, and processing payments
  • Taking telephone orders and preparing take out orders
  • Mastering and maintaining menu knowledge, including an understanding of food restrictions, allergies/allergens, popular dishes, and chef suggestions
  • Making and serving fresh non-alcoholic and alcoholic beverages
  • Delivering food to guests and refilling drinks quickly, efficiently, and accurately
  • Engaging the guests in light conversation when appropriate
• Maintaining a clean and inviting space for our guests by:
  • Clearing and sanitizing tables and chairs efficiently, and carrying dishes, silverware, and glassware to kitchen for washing
  • Upkeeping restroom including- sanitizing restroom on an hourly basis, restocking soap, toilet paper and paper towels
  • Setting up, stocking, cleaning, and maintaining all service stations
• Maintaining a safe working environment by:
  • Understanding and exhibiting compliance to the company's required safety policies and standards
  • Practicing safe food handling and sanitation procedures and maintaining required food handling certifications where applicable by law
• Exemplifying Company culture by:
  • Working as a team to achieve Company goals and standards
  • Supporting other areas of the restaurant as necessary
  • Maintaining a professional and presentable appearance according to the Company's Uniform Policy
• All other job duties as assigned by Manager

Required Skills and Qualifications for This Position Include:

• A warm, helpful, hospitable and guest focused nature
• Restaurant or retail experience is helpful, but not necessary
• Ability to approach work with a sense of fun while delivering outstanding results
• Ability to thrive in a fast paced environment
• Ability to communicate effectively
• A high level of resourcefulness in solving problems and taking initiative
• Ability to understand and meet restaurant standards for health, safety, and excellence.
• Ability to comply with all company policies, processes and standards
• Must be eligible to work in the United States
• Must be a minimum of 18 years old
• Ability to work a flexible schedule based on restaurant needs
• Food handler's card may be required according to local and or state regulations
• Responsible Beverage Service Certification may be required according to local and or state regulations

Physical Requirement:

• Must be able to lift trays of food or food items weighing up to 50 lbs. on a regular and continuing basis
• Some bending/kneeling/stooping required
• Must be able to stand and/or walk for long periods of time
• Must be able to work in a hot kitchen environment
• Must be able to place plates, utensils, pans, and cases on both high and low shelves
• Must be able to work indoors and outdoors

Benefits

• We offer competitive pay + tips
• Free meals during shifts and 50% discount while off the clock
• Opportunities for development and growth
• A fun and inspiring work environment and be part of an amazing team

This job description only provides an overview of job responsibilities that are subject to change