Client Experience Legal Project Coordinator

This is an exciting opportunity to work for one of the top law firms in the U.S. Davis Wright Tremaine LLP is looking for a Client Experience Legal Project Coordinator to join our team in Seattle, Portland, San Francisco, or Los Angeles offices. This position offers the flexibility to be fully remote while working within reasonable commuting distance from any of our offices. This position is responsible for providing high quality support for client project teams, including matter administration, contributing to process flow organization, and serving as first point of contact for client contact and attorney support requests. Other tasks include running conflict checks, maintaining knowledge management resources, and coming up with creative solutions to business opportunities. It requires someone who is highly detail orientated, exercises sound judgment, and possesses strong administrative, organizational, and interpersonal skills while prioritizing and managing multiple assignments. At Davis Wright Tremaine, you will find challenging assignments, opportunities for professional growth and community involvement, and a culture of inclusion. DWT fosters inclusiveness and authenticity. Regardless of position, everyone here has a voice and the support is unparalleled. On a typical day you will Service Delivery: The Client Experience Team augments the traditional legal services provided to clients through proactive communication, actionable reporting, and strategic client satisfaction initiatives. The Client Experience Legal Project Coordinator is expected to work with lawyers and staff on high-volume matters to meet service expectations and address specific problems or opportunities to enable the firm to provide excellent, differentiated service. Work with lawyers and staff to deliver service more efficiently, effectively, and profitably, including evaluating and developing new business process opportunities using technology, process improvement, legal project management, and alternative staffing. Be willing and able to learn new technology tools such as legal project management, data visualization, and document automation to create efficiencies and add value to the client team. Support the Legal Project Manager in onboarding and integration of new personnel to meet client needs. Project Management: Act as a point of contact for the matter team and responsible attorneys to intake new requests from clients, run conflict checks, and route work to timekeepers. Assist with the implementation of project management frameworks which enable firm leadership to track progress against and adherence to the stated scope of work. Integrate with client teams and become comfortable with legal concepts and terminology. Support the tracking of key performance indicators for each matter to measure performance (e.g., budget requirements, staffing requirements, billing, timekeeping, conflicts, waivers, and compliance with other outside counsel guidelines). Implement and manage time entry code sets to facilitate gathering more detailed information about the workstream’s substantive legal work. Edit and oversee upkeep of client-facing matter management sites while entering and maintaining accurate project data. Client Communication: Provide consistent, positive interactions both within the firm and with the client, emphasizing an empathetic, solutions‑driven approach to client service. Be responsive as a direct point of contact for the firm’s relationship attorney and their clients, fielding questions and escalating issues as necessary. Help prepare for and attend business review meetings with the firm’s relationship attorneys and clients. Join us if you have 3+ years’ experience in legal services or related professional services industry, or 1+ years’ experience with a bachelor’s degree. GED or High School Diploma. Bachelor's Degree. Ability to effectively handle multiple projects simultaneously with high attention to detail and minimal supervision. Ability to work in a team-oriented, service-focused environment and navigate stressful situations calmly. Problem solving skills with the ability to present clear solution options to team leads. Strong interpersonal and communication skills in English, both verbal and written. Ability to learn new technologies quickly and independently. Proficiency with Microsoft Outlook, Excel, Word, and PowerPoint. Experience with Microsoft Power BI, Tableau, HighQ, Azure DevOps, and Microsoft SharePoint preferred. Availability and willingness to work overtime as needed or requested. Who We Are Davis Wright Tremaine LLP is an AmLaw 100 law firm with 9 offices nationwide. We are relentlessly committed to client service and look for candidates who share that commitment. At DWT, client service means having empathy for each client’s and each lawyer’s work and personal pressures, business objectives, and legal needs; anticipating their needs; and having the capabilities and commitment to deliver what matters most to them. What’s in it For You? Choice of health and vision insurance plans. 2 paid volunteer days for qualifying community service work. Dental plan. Fertility and adoption benefit. Paid sabbatical after 13 years of service. Tuition reimbursement. Commuter benefits. Retirement contribution. Salary and Benefits Washington State: $72,000 to $82,000 annually. California: Los Angeles $73,000 to $82,000; San Francisco $83,000 to $94,000. Compensation may be adjusted based on education, training, experience, and other factors permitted by law. Full‑time employees may be eligible for bonuses, health insurance with optional HSA, long‑term disability, dental insurance, vision care, telemedicine, virtual short‑term counseling services, life insurance, healthcare and dependent care flexible spending accounts, subsidized backup care and caregiving resources, 401(k), vacation, sick time, paid holidays, and an employee assistance program. Additional voluntary programs include accident, life, disability, long‑term care, and pet insurance. Commuter and transit programs are also available. Davis Wright Tremaine provides reasonable accommodations for those who need them to complete the application or recruiting process and for employees who need reasonable accommodations to perform the essential functions of their positions due to disability or religious reasons. If you need to request accommodation during the application or recruiting process, please email View email address on click.appcast.io. Davis Wright Tremaine fosters a culture where all talented individuals—including those who are traditionally underrepresented in the legal profession—can have and see paths to success. Our commitment to diversity, equity, and inclusion sits on four pillars: Community, Growth, Education, and Engagement. Learn more about the firm’s commitment to DEI at #J-18808-Ljbffr Davis-Wright-Tremaine-LL