Front Office Manager

Job Description

Job Description

Embassy Suites Jacksonville is currently seeing a Front Office Manager to join our growing team!

Description of the Role:

As the Front Office Manager at Embassy Suites - Jacksonville, you will be the direct supervisor of all front desk staff. Your main responsibility will be to ensure the proper completion of front desk duties. Additionally, you will be in charge of completing front desk duties such as reservations, directing and coordinating front desk activities, handling guest services, and monitoring telephone communications. You will also play a crucial role in preparing budgets and reports for the front desk department with a strong focus on enhancing the overall stay experience for our guests.

Vesta Values 

Be "In The Know"

Communicate and Collaborate

Own It 

Think Ahead

Make it Personal

Spark Success

Be an Inspiration  

Benefits

• Employee Benefits
• Career Growth
• Dental
• Vision
• Medical
• PTO
• Holidays 
• Flexible Scheduling
• Competitive Pay
• Room Discounts 

Responsibilities

• Anticipates and intervenes in all instances of guest dissatisfaction with hotel policy

• Maximizes room revenue and occupancy by consistently reviewing status

• Ensures financial performance of the front desk department 

• Perform all check-in and check-out tasks

• Manage online and phone reservations

• Inform customers about payment methods and verify their credit card data

• Register guests collecting necessary information (like contact details and exact dates of their stay)

• Welcome guests upon their arrival and assign rooms

• Provide information about our hotel, available rooms, rates, and amenities

• Respond to clients’ complaints in a timely and professional manner

• Liaise with our housekeeping staff to ensure all rooms are clean, tidy, and fully-furnished to accommodate guests’ needs

• Confirm group reservations and arrange personalized services for VIP customers and event attendees, like wedding guests

• Up sell additional facilities and services, when appropriate

• Maintain updated records of bookings and payments

Qualifications

• 4 + years in related experience or field. 

• Must have basic mathematical skills, Microsoft office and basic computer skills
• Ability to apply common sense, empathy and understanding to carry out instructions and provide delegation to staff 

• Customer service experience with passion to do so "Make it Right" 

• Previous hotel experience preferred Hilton and Marriott.  

• Excellent communication and organizational skills

EEO Statement

We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.