Phlebotomist - Zephyhills

Phlebotomist

This position is expected to function independently or with minimal supervision in all laboratory areas and duties including but not limited to, performing phlebotomy, specimen processing, and clerical duties, all of which are to be performed in a timely and efficient manner. Display competence in performing all the job expectations described within this job description. It is expected that all Lab Assistant II be proficient in all areas of Phlebotomy, Specimen Processing and Clerical duties and be able to assist with the laboratory operation should a temporary absence of supervision occur.

Responsibilities include front office functions such as patient registration, demonstrating a thorough knowledge of third-party reimbursement requirements and regulations, performing start up duties prior to opening lab, adding tests for add-ons and handling recollects, properly charging STATs to HMO's, copying of insurance cards, using proper stamps on orders, printing daily logs, dispensing petty cash, faxing reports from the previous day, handling of drug screens collections, quoting lab prices, making deposits, printing labels for requisitions and specimens, properly obtaining ABN forms for Medicare patients, obtaining orders from Intergy or patients, obtaining and using valid diagnosis codes, properly identifying patients, collecting any monies from patients and issuing receipts, challenging ambiguous orders and handling according to protocol, taking verbal orders, verifying patient insurance information, providing services for patients and doctors' offices such as lab results, directing incoming faxes to correct personnel, answering phone and assisting callers, properly transferring calls, properly calling or faxing any panic or stat results to appropriate provider per written protocol, performing tasks with minimal errors, understanding and having the know how to perform assigned tasks, ability to master and understand new work routines in this area, degree and willingness to put forth in performing these tasks.

Phlebotomy includes properly identifying patient at draw point, verifying orders and requisitions match, checking all tests, performing peripheral IV insertion, communication with immediate supervisors on any issues that may impact patient care, using proper phlebotomy technique, ensuring ABN is properly filled out and signed, using personal protective equipment when performing venipuncture, properly preparing specimen for transport, labeling specimens properly, supplying proper information on requisitions pertaining to draw such as date, time, initials, number and type of tube drawn, properly interpreting orders, able to draw 6 patients an hour (35 to 40 patients per day), rarely needs a butterfly to draw patients, keeping requisitions filed in folder and assisting with preparing the folders for scanning, providing phlebotomy services to doctor's offices when needed such as Special Procedures and Family Practice.

Back office functions include preparing reports for distribution, loading any specimens passed through, supplying missing billing information such diagnosis to remote labs, working internal billing charges, no more than 3 days behind, keeping daily requisitions filed correctly and neatly, working outstanding tests report for LabCorp and Quest, working error logs for LabCorp and Quest, retrieving results and transmitting requisitions when needed, directing incoming mail to correct personnel, performing mail-outs daily, obtaining correct addresses for outside providers, processing specimens, properly spin down specimens when needed, checking for fibrinogen and clots, pouring off any specimens needed for special transport tubes, preparing specimens for transportation with couriers, distributing and handling STATs according to protocol, performing "Clean-outs" in Flex-e Suite, keeping accurate inventory of supplies, checking and monitoring supply levels weekly, not running out, ordering supplies on a scheduled routine basis such as monthly, distributing supplies to remote labs such as in-house tubes, distributing supplies to patients with instructions, keeping supply area neat and clutter free.

Computer utilization includes knowing how to look up results and print in Intergy, Flex-e Suite, LCM, printing patient demographic sheets and insurance cards, loading insurances into Intergy and setting proper coverage, creating requisitions in Clinicians for Labcorp, Quest, LIS, performing result retrieval and transmissions, able to print billing reports or work lists for STAT, MAIL, and Fax logs, performing "Clean-outs" in Flex-e Suite, able to register a new patient in Intergy or make changes to existing information, properly loading drug studies, knowledge of hospital and laboratory information systems, specimen processing, billing, reference testing and scheduling.

Other related functions include maintaining an organized and clean work area, placing phones on and off service at the appropriate time, participating in maintenance of office supplies, performing other incidental and related duties as required and assigned, travel to different FMC work locations as requested not limited to Zephyrhills, Dade City, Land O' Lakes, Wesley Chapel, Tampa, Brandon, ability to work flexible hours to meet the needs of the department, always maintaining positive customer service relationships and proactively responding to customer service issues.

Qualifications include high school graduate or equivalent required, excellent interpersonal and communication skills, strong computer proficiency, demonstrated ability to lead people and get results through others, ability to plan, organize and manage multiple priorities, excellent phlebotomy skills for both pediatric and geriatric patients, must obtain within six (6) months of hire; phlebotomy certification from: American Society for Clinical Pathology (ASCP) National Phlebotomy Association (NPA) American Society of Phlebotomy Technicians (ASPT) National Health career Association (NHA) or any certification program requiring a phlebotomy rotation with a minimum of 100 patient collections. CPR Certification required, minimum 1 year experience required.