Customer Service Account Representative

Job Full Description

Customer Service Account Representative Job Summary:


An industry leading architectural signage company in Grand Rapids is seeking a Customer Service Representative to join their team. This position is a key position in the Client Service Department, providing comprehensive sales service and support to clients, outside sales representatives, inside sales team members, and production team members for the fulfillment of quotes and orders of products and services.


Customer Service Account Representative Responsibilities:

• Provide sales service and support to outside sales representatives assigned to designated territories
• Provide general customer service via phone, email, and automated call center for any customer inquiries, issues, or concerns
• Maintain an understanding of customer ordering requirements, purchasing history, and product standards to confirm new order details
• Facilitate requests for shop drawings, samples, color matches, marketing materials, custom pricing, adjunct product pricing, and accounting inquiries
• Maintain customer databases by creating new accounts, setting up customers, and updating records
• Respond to quote requests from customers, sales teams, and management, identifying product and service requirements
• Prepare quote work order specifications, ensuring pricing accuracy and fabrication suitability
• Process orders received from customers, sales teams, and management, confirming all order details, including product specifications, service requirements, and pricing
• Meet order processing turnaround goals while handling special requests as needed
• Communicate with customers, sales staff, and production teams to ensure order accuracy and resolve production-related questions

Schedule & Pay:

• 8:00am-5:00pm Monday-Friday
• $19/HR

Customer Service Account Representative Qualifications:

• College coursework, 2 years related experience, or an equivalent combination of both
• Excellent written and verbal communication skills, basic math skills and solid reasoning ability
• Previous experience in Customer Service is preferred. Previous signage industry experience is highly beneficial
• Previous experience with MS Office Suite and web-based software platforms with web browser interfaces such as Google Chrome
• Possesses an energetic, outgoing, and friendly demeanor
• Self-motivated and self-directed
• Able to multitask, prioritize, and manage time efficiently
• Ability to work independently or as an active member of a team

Apply Now!

• Send Grant your resume: View email address on click.appcast.io
• Give our office a call: View phone number on click.appcast.io
• Stop by our office: 1760 44th Street SW, Suite 10, Wyoming, MI 49519, Inside the Chateau Centre

Location: Grand Rapids, MI


Position Type: Full-time, Evaluation hire


What Makes Express Employment Professionals Different?


Express Employment Professionals is a local employment agency that has been helping people find great jobs in Grand Rapids since 1996. We focus on helping people find permanent, long term positions at some of the best companies in the area. Every week we are actively working with 130+ companies in the Greater Grand Rapids area.


Express has a wide variety of jobs available, including:

• Light Industrial
• Skilled Trades
• Administrative
• Professional

Benefits of working with Express:

• Weekly Pay
• Medical, Dental, Vision, Short-Term Disability, and Life Insurance
• 401(K) Savings Plan
• Holiday and Vacation Pay
• Scholarship programs
• Free Online Training

Apply today on the ExpressJobs app! Search for other great job openings in your area, build your profile, and apply, all from your mobile device. Available in the or .

Grand Rapids, MI
1357
1760 44th St SW
#10
Grand Rapids, MI 49519