Human Resources & Systems Director

POSITION TITLE: Human Resources & Systems Director


REPORTS TO: Executive Director

Salary Range: $75,000-80,000

FSLA CLASSIFICATION: Exempt

GENERAL RESPONSIBILITY

The HR & Systems Director provides strategic leadership and oversight for the agency's Human Resources, Information Technology, Facilities, and Safety functions. This position is responsible for ensuring compliance with federal, state, and local employment regulations; overseeing employee relations, benefits, recruitment, and training; and coordinating agency-wide systems, facilities, safety, and operational support services.

The HR & Systems Director works collaboratively with agency leadership to support organizational effectiveness, employee engagement, operational efficiency, technology coordination, facility management, and agency compliance. The position supervises HR staff and staff responsible for systems, facilities, and safety operations across all NKCAC locations.
SPECIFIC RESPONSIBILITIES

Human Resources Leadership & Compliance
• Provide leadership and oversight for all agency Human Resources operations, including recruitment, onboarding, employee relations, retention, benefits administration, performance management, and policy implementation.
• Assure agency compliance with all applicable federal, state, and local laws and regulations related to employment, labor standards, personnel practices, workers' compensation, unemployment, FMLA, ADA, OSHA, and employee benefits.
• Maintain and oversee implementation of the NKCAC Employee Handbook, policies, procedures, and personnel practices; recommend revisions and updates as needed.
• Oversee employee personnel records, HR databases, and HRIS/GMS systems while ensuring confidentiality and compliance with record retention requirements.
• Coordinate and oversee agency recruitment, hiring, onboarding, orientation, and employee training initiatives.
• Supervise and support HR department staff, including but not limited to:
- HR Generalist
- HR Receptionist
- HR & Systems Administrative Coordinator
- Facilities/Safety Coordinator
- Other assigned staff or contractors
• Oversee employee benefit programs including health, dental, life, retirement, wellness, leave administration, and related reporting requirements.
• Coordinate with Finance regarding payroll-related HR items, benefit billing, retirement reporting, tax reporting, garnishments, and personnel action changes.
• Serve as agency liaison regarding employee relations, insurance programs, workers' compensation claims, unemployment claims, audits, and HR compliance matters.
• Support leadership staff with personnel issues, organizational planning, succession planning, corrective actions, investigations, and conflict resolution.
• Develop and facilitate agency-wide training calendar.


Coordinate agency-wide staff development, leadership training, compliance training, and employee engagement initiatives.

Systems, Technology & Operational Oversight
• Provide oversight and coordination for agency technology systems, IT support services, and operational systems in partnership with internal staff and external vendors.
• Oversee agency technology assets, equipment inventory, software licensing, telecommunications, facility access systems, security systems, and related operational infrastructure.
• Coordinate agency-wide IT support processes, including help desk systems, equipment deployment, technology onboarding/offboarding, and vendor relationships.
• Collaborate with technology staff and vendors to ensure continuity of operations, cybersecurity awareness, system functionality, and technology planning.
• Support agency operational efficiency through development and implementation of systems, workflows, reporting tools, and process improvements.
• Participate in strategic planning related to technology, systems integration, facility improvements, and operational modernization.

Facilities & Safety Oversight
• Provide leadership and oversight for agency facilities, maintenance, safety, and security operations across all NKCAC sites.
• Oversee facility maintenance, janitorial services, repairs, inspections, preventative maintenance schedules, and vendor coordination.
• Ensure compliance with OSHA, fire, health, safety, and building regulations, including required inspections, emergency preparedness plans, and safety documentation.
• Coordinate building security measures including access control, alarms, keys, camera systems, and related safety protocols.
• Oversee facility-related contracts, bids, leases, maintenance agreements, and purchasing processes in accordance with agency procurement policies.
• Support agency emergency preparedness, risk management, incident response, and business continuity planning.
• Collaborate with program leadership regarding facility needs, renovations, expansions, and operational safety concerns.

Administrative & Leadership Responsibilities
• Participate as a member of the agency leadership team and assist with strategic planning, policy development, and organizational initiatives.
• Prepare reports, recommendations, and presentations for the Executive Director, Board of Directors, auditors, grantors, and regulatory agencies as requested.
• Coordinate management meetings and facilitate communication regarding HR, systems, safety, and operational matters.
• Develop and monitor departmental budgets related to HR, facilities, systems, and operational support services.
• Maintain confidentiality of all employee, agency, and client information.
• Perform additional duties as assigned by the Executive Director.

QUALIFICATIONS
• Bachelor's degree in Human Resources, Business Administration, Public Administration, Organizational Leadership, Information Systems, or related field preferred. Equivalent combination of education and experience may be substituted.
• Minimum of five (5) years of progressive leadership experience in Human Resources, operations, systems management, facilities management, or related administrative functions.
• Strong knowledge of employment law, HR practices, compliance requirements, and organizational operations.
• Experience supervising staff and coordinating cross-functional operations.
• Strong organizational, leadership, communication, and problem-solving skills.
• Experience with HRIS systems, Microsoft Office applications, databases, and operational systems.
• Ability to manage confidential information with professionalism and discretion.
• Ability to work collaboratively with individuals from diverse socio-economic backgrounds.
• Must possess SHRM certification (SHRM-CP or SHRM-SCP) or obtain certification within twenty-four (24) months of hire.
• Valid driver's license and reliable transportation.

PHYSICAL REQUIREMENTS
• Prolonged periods sitting at a desk and working on a computer.
• Ability to travel between agency locations as needed.
• Ability to occasionally lift and/or carry up to 30 pounds.
• Ability to inspect facilities and move throughout agency locations as required.

*NKCAC is an equal opportunity/affirmative action employer. We strongly encourage people of color, people with disabilities, women, bilingual people, and former or current recipients of public assistance to apply for available positions.*

NKCAC IS A DRUG-FREE WORKPLACE