Virtual RN, Home Hospital

Virtual Registered Nurse (VRN)

Join the future of acute care—from our virtual command center. The position to which you are applying is represented by a collective bargaining unit, Massachusetts Nurses Association. Mass General Brigham's Home Hospital Virtual Command Center is growing. As a Virtual Registered Nurse (VRN), you'll act as the "call light" for our Home Hospital patients—providing real-time clinical support, triage, and care coordination from our centralized command center. This role offers the pace, critical thinking, and clinical complexity of acute care, without the physical demands of direct patient-facing care.

We provide hospital-level care for a diverse adult patient population, including:

• Acute medical conditions such as heart failure, COPD exacerbations, pneumonia, and cellulitis
• Dehydration requiring acute intervention
• Postpartum patients with hypertension

This part-time, 24 hour 7pm to 7:30am is on-site role is based in our Logistic Command Center at Assembly Row in Somerville, MA—a high-tech, fast-paced, and innovative environment dedicated to delivering safe, evidence-based care in the home. You'll also benefit from a self-scheduling model, with schedules built 4–6 weeks in advance to support work-life balance and flexibility. RNs work every third weekend, along with one winter and one summer holiday.

The Virtual Registered Nurse (VRN) is responsible for providing essential elements of the patient care delivery model into the patient's defined living space. The VRN provides quality care to patients through the implementation of nursing process, applied through a team-based nursing model, employing technology and remote care coordination to facilitate care delivery. Our Virtual Registered Nurses provide high quality, patient-centered, nursing care to patients across the continuum of services provided by Healthcare at Home. The VRN will work with a robust interdisciplinary team to promote highest patient outcomes.

Role responsibilities include:

• Performs and documents nursing process, assessment, diagnosis, planning, implementation, and evaluation of patients receiving care remotely, in their defined home.
• Performs virtual care, patient assessment, remote patient monitoring (as ordered) and works with the clinical care team to provide care, trend data, and respond accordingly.
• Provides protocol driven assessments, care coordination and intervenes as appropriate and defined by MGB Healthcare at Home protocols.
• Exhibits sound clinical decision making and critical thinking skills for a diverse patient population.
• Maintains and practices in accordance with nursing guidelines, as well as institutional, local, and state regulations.
• Performs admissions, discharges, and episodic visits within MGB Home Hospital, through high quality virtual patient-centered care.
• Performs triage of patient care calls outside of regular business hours for post-acute home care patients; requests a home care in-person visit as appropriate by the home care on-call nurse.
• Serves as a role model for professional nursing practice.
• Utilizes nursing knowledge to identify, prevent and or solve complex acute and/or recurring patient care problems.
• Shares expertise with multidisciplinary teams to serve as a staff resource.
• Supports research efforts to advance knowledge and promote evidence-based practice.
• Performs other duties and responsibilities as assigned by Nursing Leadership.
• Provides medication teaching, assists with medication administration and education to patients and families. Collaborates closely with pharmacy and care team regarding medication reconciliation process.
• Completes timely documentation for all nursing care in Epic.
• Answers, directs, and provides follow up on incoming clinical patient concerns

Quality and safety responsibilities include:

• Ensures compliance with reporting requirements in RL Solutions.
• Participates in quality and safety education, rounds, and evaluations.
• Promotes professional practice and a culture of safety; engages in process improvement efforts.
• Must be able to work in a HIPAA compliant environment.

Qualifications:

Education/Licensure:

• Graduation from an accredited school of nursing. BSN preferred.
• BLS
• Current license to practice as a Registered Nurse in Massachusetts

Experience/Skills:

• At least 3 years of Emergency Department experience required
• Telemetry experience preferred
• Telehealth and remote patient monitoring experience preferred
• Telephone triage experience preferred
• Proficiency with Epic, Microsoft Outlook, Microsoft Teams, and other web-based platforms preferred
• Excellent communication, interpersonal, and organizational skills required
• Experience working in a start-up environment and/or willingness to adapt to continuous change encouraged

Additional Job Details (if applicable):

• Remote Type: Onsite
• Work Location: 399 Revolution Drive
• Scheduled Weekly Hours: 24
• Employee Type: Regular
• Work Shift: Night (United States of America)
• Pay Range: $40.09 - $78.04/Hourly

At Mass General Brigham, we believe in recognizing and rewarding the unique value each team member brings to our organization. Our approach to determining base pay is comprehensive, and any offer extended will take into account your skills, relevant experience if applicable, education, certifications and other essential factors. The base pay information provided offers an estimate based on the minimum job qualifications; however, it does not encompass all elements contributing to your total compensation package. In addition to competitive base pay, we offer comprehensive benefits, career advancement opportunities, differentials, premiums and bonuses as applicable and recognition programs designed to celebrate your contributions and support your professional growth.

EEO Statement:

1410 Mass General Brigham Home Care, Inc. is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religious creed, national origin, sex, age, gender identity, disability, sexual orientation, military service, genetic information, and/or other status protected under law. We will ensure that all individuals with a disability are provided a reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. To ensure reasonable accommodation for individuals protected by Section 503 of the Rehabilitation Act of 1973, the Vietnam Veteran's Readjustment Act of 1974, and Title I of the Americans with Disabilities Act of 1990, applicants who require accommodation in the job application process may contact Human Resources at View phone number on click.appcast.io.

Mass General Brigham Competency Framework

At Mass General Brigham, our competency framework defines what effective leadership "looks like" by specifying which behaviors are most critical for successful performance at each job level. The framework is comprised of ten competencies (half People-Focused, half Performance-Focused) and are defined by observable and measurable skills and behaviors that contribute to workplace effectiveness and career success. These competencies are used to evaluate performance, make hiring decisions, identify development needs, mobilize employees across our system, and establish a strong talent pipeline.