Technical Support Analyst III
Robert Half
Job Description
Job Description
About the Role
We are seeking a Technical Support Analyst III (EHR Security Analyst), this role plays a critical part in securing and supporting an enterprise-level Electronic Health Record (EHR) system.
You will be responsible for managing user access, enforcing security policies, and supporting end users while ensuring compliance with healthcare regulations such as HIPAA.
Key Responsibilities
- Define, manage, and maintain EHR security roles, access controls, and user permissions
- Map and maintain position definitions, including Millennium Position Preferences and OHPAC security groups
- Provide Tier 1 support to EHR end users for access and security-related issues
- Collaborate with IT, Security Officers, and compliance teams to develop and enforce security policies
- Monitor user access and activity to ensure appropriate system usage
- Conduct internal audits and identify potential risks or vulnerabilities
- Assist in user provisioning and deprovisioning processes
- Investigate and respond to security incidents , ensuring proper documentation and resolution
- Support system upgrades, patches, and maintenance activities (Cerner/OHPAC)
- Participate in audits (internal and external) and ensure compliance readiness
- Stay current on emerging threats, regulatory updates, and security best practices
- Recommend improvements to strengthen the overall EHR security environment
Required Qualifications
- 3+ years of IT experience (5+ years preferred in relevant areas)
- Strong understanding of EHR systems and security frameworks
- Experience with:
- Active Directory (AD)
- Single Sign-On (SSO)
- Multi-Factor Authentication (MFA)
- Identity and access management solutions
- Knowledge of HIPAA, HITECH , and healthcare security regulations
- Strong troubleshooting skills related to EHR security and access issues
- Experience supporting applications in a fast-paced environment
- Excellent communication and collaboration skills
- Proven ability to manage multiple priorities effectively
- Strong commitment to customer service
Preferred Qualifications
- Experience with Oracle Health (Cerner) EHR systems
- Familiarity with Discern and CCL
- Experience with healthcare IT infrastructure (networking, firewalls, database security)
- Experience with monitoring tools such as P2Sentinel
Vacancy posted 28 days ago
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