Senior Manager, Customer Requirements and Information Management, Americas

Working Location: Nationwide; Pennsylvania, Center Valley

Workplace Flexibility: Remote

For more than 100 years, Olympus has focused on making people's lives healthier, safer and more fulfilling. ? ?

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Every day, we live by our philosophy, True to Life, by advancing medical technologies and elevating the standard of patient care so people everywhere can fulfill their desires, dreams, and lives.

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Our five Core Values empower us to achieve Our Purpose:

Patient Focus, Integrity, Innovation, Impact and Empathy.

Learn more about Life at Olympus: .

Job Description

The Sr. Manager, Customer Requirements and Information Management, Americas owns the regional execution and maturity of the Customer Requirements & Information Management (CRIM) capability across the Americas. The position acts as a strategic business partner to Sales Business Centers (SBCs) and senior corporate stakeholders across the Americas, with accountability for impact, consistency, and scalability of customer-driven information handling.

This role plays a critical part in safeguarding Olympus' compliance and revenue by governing how regional responses to customer requirements (e.g. ESG, EHS, BCM, material compliance, IT and product security) are prioritized, validated, and aligned with global standards. The incumbent operates with autonomy in prioritization, escalation, and stakeholder alignment within the global CRIM framework.

The position bridges regional operational needs with global strategic direction. Rather than focusing on volume handling, the role emphasizes enablement, training, and process innovation to reduce ad-hoc workload over time and build a sustainable regional capability.

Job Duties

• Request Management : Manage and validate customer requests in the region, reviewing scope, deadlines, templates, unclear requirements, and regional relevant regulations. Escalate gaps in ownership or data quality and ensure feedback loops on closed requests (i.e., assessment outcomes, tender results).

• Bridge Local SBC & Global CRIM : Act as senior regional interface to SBCs and Commercial leadership. local Sales, Contract Operations, Procurement, Regulatory and Supply Chain teams with Global CRIM, owning ticket operations and follow-up in the Americas.

• Bridge Global CRIM & Upstream Functions: Identify systemic gaps and implement scalable process and capability improvement. Train & guide upstream receivers on CRIM processand maintain regular information exchange on customer requests and upstream developments to ensure aligned and compliant answers.

• Advance CRIM Tools & Data Reporting: Support refinement of CRIM-related IT systems (e.g., CRIM AI Assistant) to enhance data integration and efficiency. Develop automated reporting and KPI tracking to enable data-driven management decisions and improved visibility of CRIM impact.

• Continuous Improvement: Identify operational inefficiencies, recurring issues, and opportunities for improvement. Recommend enhancements to global CRIM processes, templates, and governance to drive efficiency and consistency.

• Regional Transparency & Reporting: Oversee request volumes, workloads, and bottlenecks to manage risks, delays, and resourcing needs inside Global CRIM. Collect and consolidate market insights to anticipate future customer trends and provide structured management updates. Represent CRIM in relevant regional meetings (i.e., R-RAC, Contract Ops.) and support knowledge flow between global and local teams.

• Stakeholder & Customer Interaction : Support regional sales and tender teams in explaining CRIM processes to respective internal & external stakeholders. Build strong relationships with upstream stakeholders, Regional CommEx partners, and industry associations (e.g., AdvaMed, HIRC, Assent).

• Knowledge Sharing & Enablement : Drive regional enablement, training, and adoption of CRIM standards and tools (i.e. CRIM principles, share best practices across regions, promote reuse of responses, and ensure consistent sustainability reporting.

• Quality & Compliance Assurance : Partner with regional teams on l regulations from Government, ensuring all responses align with Olympus's global CRIM standards and templates. Proactively identify compliance risks and use regulatory alignment as a competitive advantage.

• Other duties as assigned.

Job Qualifications

Required:

• Degree in Business Administration, Data Analytics, Sustainability, or a related field required. MBA preferred. Additional certifications in process management, data analytics, or sustainability reporting are an advantage.

• With a bachelor's degree: minimum 12 years' experience in complex organizations and/or cross-functional roles with demonstrated stakeholder influence.

• With a master's degree: minimum 10 years' experience in complex organizations and/or cross-functional roles with demonstrated stakeholder influence.

• Demonstrated track record in process optimization and/or project management, preferably related to CRIM relevant topics.

• Proven ownership of governance, process design, and regional impact.

• Experience partnering closely with Sales or Commercial organizations, and/or stakeholder collaboration across corporate, divisional, and regional levels. Ideally, knowledge of compliance and regulatory frameworks relevant to customer request of CRIM.

• Strong analytical and problem-solving abilities, capable of interpreting complex data and translating it into actionable insights.

• Excellent communication and stakeholder management skills, able to influence and align without direct authority.

• Hands-on and proactive mindset with ability to manage multiple workstreams under tight deadlines.

• Strong organizational skills and attention to detail, ensuring quality and compliance in content and reporting.

• Strategic and commercial mindset, understanding CRIM's impact on business performance (both risk mitigation and top-line contribution).

• Cultural awareness and collaboration skills, comfortable working in cross-regional and cross-functional settings.

• Business fluency in English (spoken and written); additional language skills (i.e. Spanish) are an asset.

• Demonstrated resilience and adaptability to shifting priorities in a fast-paced, evolving organizational environment.

Why join Olympus?

We offer a holistic employee experience supporting personal and professional well-being through meaningful work, equitable offerings, and a connected culture.

Equitable Offerings you can count on:

• Competitive salaries, annual bonus and 401(k)* with company match

• Comprehensive medical, dental, vision coverage effective on start date

• 24/7 Employee Assistance Program

• Free live and on-demand Wellbeing Programs

• Generous Paid Vacation and Sick Time

• Paid Parental Leave and Adoption Assistance*

• 12 Paid Holidays

• On-Site Child Daycare, Café, Fitness Center**

Connected Culture you can embrace:

• Work-life integrated culture that supports an employee centric mindset

• Offers onsite, hybrid and field work environments

• Paid volunteering and charitable donation/match programs

• Employee Resource Groups

• Dedicated Training Resources and Learning & Development Programs

• Paid Educational Assistance

*US Only

**Center Valley, PA and Westborough, MA

Are you ready to be a part of our team?

Learn more about our benefits and incentives: .

The anticipated base pay range for this full-time position is $106,402.00 - $148,963.00 / year, plus potential for annual bonus (subject to plan eligibility and other requirements). This pay range represents the National Average of the range, and may vary depending on the location of the individual.

Olympus considers a variety of factors when determining actual compensation for this position, including level of experience, working location, and relevant education and certifications.

At Olympus, we are committed to Our Purpose of making people's lives healthier, safer and more fulfilling. As a global medical technology company, we partner with healthcare professionals to provide best-in-class solutions and services for early detection, diagnosis and minimally invasive treatment, aiming to improve patient outcomes by elevating the standard of care in targeted disease states.

For more than 100 years, Olympus has pursued a goal of contributing to society by producing products designed with the purpose of delivering optimal outcomes for its customers around the world.

Headquartered in Tokyo, Japan, Olympus employs more than 31,000 employees worldwide in nearly 40 countries and regions. Olympus Corporation of the Americas, a wholly owned subsidiary of Olympus Corporation, is headquartered in Center Valley, Pennsylvania, USA, and employs more than 5,200 employees throughout locations in North and South America. For more information, visit .

You Belong at Olympus

We are deeply committed to fostering a respectful, fair, and welcoming workplace for all individuals, perspectives, and lifestyles. We believe in fostering a non-discriminatory, inclusive work environment where everyone feels a sense of belonging, in full compliance with legal standards. Empathy and unity are core to our company culture, empowering employees to contribute fully and flourish. We warmly encourage all who wish to bring their talents to Olympus to apply.

Applicants Requesting Accommodations: Olympus is committed to the full inclusion of all qualified individuals. As part of this commitment, Olympus will ensure that persons with disabilities are provided reasonable accommodations for the hiring process. If reasonable accommodation is needed, please contact View email address on click.appcast.io. If your disability impairs your ability to email, you may call our HR Compliance Manager at 1-888-Olympus View phone number on click.appcast.io).

Let's realize your potential, together.

It is the policy of Olympus to extend equal employment and advancement opportunity to all applicants and employees without regard to race, color, national origin (including language use restrictions), citizenship status, religious creed (including dress and grooming practices), age, sex (including pregnancy, childbirth, breastfeeding, medical conditions related to pregnancy, childbirth and/or breastfeeding), gender, gender identity and expression, sexual orientation, marital status, disability (physical or mental) and/or a medical condition, genetic information, ancestry, veteran status or service in the uniformed services, and any other characteristic protected by applicable federal, state or local law.

Posting Notes: || United States (US) || Pennsylvania (US-PA) || Center Valley || Commercial Operations