Quality Assurance Specialist - Customer Interactions
NexRep LLC
NexRep LLC seeks a Quality Specialist to analyze calls, emails, social media posts, and SMS contacts from its independent marketplace contractors, identifying trends and working with certification and operations teams to ensure client standards are met.
Responsibilities include assessing agent interactions, monitoring workflows, reviewing customer satisfaction, and providing actionable feedback for calibration sessions and scorecards.
#J-18808-LjbffrVacancy posted -72
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