Call Center Supervisor

Job Description

Job Description

TEKsystems has a need for Third Shift Supervisor to support a small IT support / Service Desk Team. This team provides L1 and L2 IT support for end-users all over the world. This is a entry-level management role for an Operations Team. The Shift Supervisor is responsible for overall proficiency and efficiency of team operations for the shift they lead. This role is team focused, customer focused and productivity conscious.

100% Onsite - Louisville, KY

Wednesday-Saturday 9pm-7:30am EST

12 month contract to hire.

Responsibilities

• Acts as main point of contact, leading team through resolutions of escalation and protocols
• Ensuring team is appropriately staffed for volume of calls, emails and events – driving customer support
• Training / Developing team members
• Providing actionable feedback to team members
• Submitting paperwork/audits on time to corporate office
• Team building, coaching, counseling and discipline for teammates

Qualifications

• 2 years in leadership within a customer service / call center environment
• Passionate problem solver/out of the box thinker
• Self-starter / “Can do” attitude, with a calm demeanor in all situations
• Proficient with Microsoft Office, outlook, Excel and Word
• Ability to work some holidays as required*
• Some experience within Information Technology (routers, servers, printers) would be a “nice to have” but not a must.
• Some travel may be required*

Job Type & Location

This is a Contract position based out of Louisville, KY.

The pay range for this position is $21.00 - $24.00/hr.

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: • Medical, dental & vision • Critical Illness, Accident, and Hospital • 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available • Life Insurance (Voluntary Life & AD&D for the employee and dependents) • Short and long-term disability • Health Spending Account (HSA) • Transportation benefits • Employee Assistance Program • Time Off/Leave (PTO, Vacation or Sick Leave)

This is a fully onsite position in Louisville,KY.

This position is anticipated to close on Aug 15, 2026.

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

We’re a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We’re a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We’re strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We’re building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

San Francisco Fair Chance Ordinance: Pursuant to the San Francisco Fair Chance Ordinance, for all positions located in the city and county of San Francisco, we will consider for employment qualified applicants with arrest and conviction records.

Massachusetts Lie Detector: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

Use of Artificial Intelligence (AI): We may use Artificial Intelligence (AI) to support parts of our hiring process, including sourcing, screening, and evaluating candidates. AI helps assess applications and qualifications, but final decisions are made by our hiring team. By applying, you acknowledge and agree that your application may be reviewed using AI tools.