Service Desk Technician

TEKsystems is partnering with a rapidly growing IT consulting company in Northeast Wisconsin to hire two IT Support Specialists (Tier I & Tier II) on a contract-to-hire basis. These roles are perfect for candidates who enjoy a mix of help desk troubleshooting and hands‑on field work , offering more variety than a traditional desk‑only support position. You’ll have the opportunity to work with a diverse client base across multiple industries, requiring strong technical skills, adaptability, and a customer‑first mindset. Key Responsibilities Help Desk Support (60–70%) Serve as the first point of contact for client IT issues via phone, email, and ticketing system Troubleshoot and resolve Tier I/II issues, including: Active Directory password resets and user management Microsoft 365 (O365) administration Printer, connectivity, and network access issues Workstation and operating system errors (Windows environments) Set up and configure new users, laptops, and desktops Document all work performed in PSA/ticketing systems Escalate more complex issues while maintaining strong client ownership and communication Field & Installation Work (30–40%) Travel to client sites within approximately a 60‑mile radius Install and configure IT infrastructure, including: Servers, switches, and firewalls ("rack & stack") TVs, monitors, cameras, and network equipment Run and terminate Cat6 cabling through ceilings and walls Use power tools (drills, drivers, etc.) for installations Assist with office moves, equipment setup, and cable management Ideal Candidate Profile Experience in an MSP environment is highly preferred Strong troubleshooting skills across hardware, software, and basic networking Familiarity with Active Directory, Microsoft 365, and Windows OS Comfortable with hands‑on technical work and using tools in the field Excellent communication and customer service skills Ability to manage multiple tasks in a fast‑paced environment Positive attitude, reliability, and willingness to learn Job Type & Location This is a Contract to Hire position based out of Manitowoc, WI. Pay and Benefits The pay range for this position is $20.00 - $30.00/hr. Medical, dental & vision Critical Illness, Accident, and Hospital 401(k) Retirement Plan – Pre‑tax and Roth post‑tax contributions available Life Insurance (Voluntary Life & AD&D for the employee and dependents) Short and long‑term disability Health Spending Account (HSA) Transportation benefits Employee Assistance Program Time Off/Leave (PTO, Vacation or Sick Leave) Workplace Type This is a fully onsite position in Manitowoc, WI. Application Deadline This position is anticipated to close on Jun 29, 2026. Equal Opportunity Employer The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law. San Francisco Fair Chance Ordinance: Pursuant to the San Francisco Fair Chance Ordinance, for all positions located in the city and county of San Francisco, we will consider for employment qualified applicants with arrest and conviction records. Massachusetts Lie Detector: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability. Use of Artificial Intelligence (AI): We may use Artificial Intelligence (AI) to support parts of our hiring process, including sourcing, screening, and evaluating candidates. AI helps assess applications and qualifications, but final decisions are made by our hiring team. By applying, you acknowledge and agree that your application may be reviewed using AI tools. #J-18808-Ljbffr