Scheduler/Dispatcher

Davis-Ulmer (DU) Family of Companies is a network of fire protection, life safety, and security service companies, protecting people and property across 30+ locations and 11 states. Eastern Fire , a division of the DU Family of Companies, has been protecting what matters most across Maine and New Hampshire for more than 70 years, with a team of 100+ professionals delivering fire sprinkler, fire alarm, and life safety services. As a proud member of the DU Family of Companies, powered by APi Group, we combine the strength of a leading life safety network with the responsiveness and relationships of a local partner. Living our motto, "we protect what you value most," Eastern Fire offers a challenging and rewarding work environment for those passionate about keeping communities safe.

Due to continued growth, we are looking to add a Scheduler/Dispatcher to our Auburn, ME team. In this role, you will be responsible for keeping inspections scheduled and on track at various frequencies and assisting with day-to-day operations in the inspections and service departments. Success in this role requires strong organizational skills, clear communication, and the ability to juggle competing priorities in a fast-paced environment.

Key Responsibilities:

• Schedule and dispatch inspections at required frequencies (monthly, quarterly, semi-annual, annual)
• Coordinate technician routes and daily assignments to maximize productivity
• Communicate with customers to confirm appointments and address scheduling needs
• Maintain accurate records in scheduling and service software
• Assist with day-to-day operations across the inspections and service departments
• Support technicians with paperwork, permits, and customer follow-up
• Track inspection deficiencies and coordinate follow-up service calls
• Provide general administrative support to the branch as needed

Qualifications:

• High school diploma or equivalent required
• Prior scheduling, dispatching, or service coordination experience preferred
• Strong organizational and multitasking skills
• Excellent verbal and written communication
• Proficiency with Microsoft Office (Outlook, Excel, Word)
• Experience with service management software a plus
• Customer-service mindset with a professional demeanor
• Ability to work independently and as part of a team

Physical Demands & Work Environment:

• Primarily office-based at our Auburn, ME location
• Prolonged periods sitting at a desk and working on a computer
• Occasional lifting up to 15 lbs
• Standard office environment with typical noise levels

The wage for this role is $24.00 to $26.00 per hour , based on experience and qualifications.

As part of the DU Family of Companies, Davis-Ulmer and its subsidiaries are committed to attracting and retaining the best talent. We strive to create environments that foster teamwork, embrace diversity, and promote individual professional growth. Through our enduring purpose, values, and behaviors, we believe that our greatest competitive advantage is the talent of our people.

Why Choose DU Family of Companies?

• Competitive Compensation: We offer attractive pay packages that reflect your skills and contributions.
• Comprehensive Benefits: From health insurance to retirement plans, we provide a robust benefits package to support your overall well-being.
• Strength of the Family: We are a tight-knit network of companies that share resources, expertise, and a commitment to excellence - giving you the stability of a large organization with the feel of a local team.
• Backed by APi Group: As part of APi Group (NYSE: APG), a global leader in life safety and specialty services, we offer the resources, innovation, and long-term stability of a publicly traded parent company.
• Long-Term Career Relationships: We believe in fostering long-term relationships with our employees and provide opportunities for continuous learning, skill development, and advancement.
• Values Match: We seek individuals who share our core values: Integrity, Family, Continuous Improvement, Hard Work, Respectfully Demanding, Servant Leadership, and Truth.

Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, protected veteran status or other characteristics protected by law.

DAVIS-ULMER'S ENDURING PURPOSE: "To protect what people value most."

All offers of employment are expressly contingent upon the satisfactory completion, in accordance with Company policy, of a pre-employment drug screening and background check.

Equal Opportunity Employer, including disabled and veterans.