Learning & Engagement Specialist

Coordinate trainings, manage logistics, support learners, and champion employee development across the YMCA region.

Job Description

The Gateway Region YMCA is one of the leading nonprofit charitable organizations in the St. Louis metropolitan region, with a focus on nurturing the potential of every child and teen, improving health and well-being, and supporting and serving our neighbors. For more than 170 years, the Y’s mission has been to put Christian principles into practice through programs designed to build healthy spirits, minds and bodies for all. We do that by being the center of communities, serving more than 260,000 individuals annually through 25 traditional Y facilities located in St. Louis City, eight Missouri counties and six Illinois counties, as well as YMCA Trout Lodge and YMCA Camp Lakewood, the YMCA Community Development Branch, and our Washington University Campus Y Branch. We aspire to be a safe place by promoting belonging for all. We are a growing and exciting organization where you can flourish, and we would love for you to join us!

Qualifications

• Bachelor’s degree preferred
• Two or more years of related experience in developing surveys, working with survey data, creating data visualizations or reporting, using a survey software system, and/or leadership development preferred.
• Understanding of basic survey data concepts and software including experience reading or analyzing qualitative and quantitative survey data, assessing satisfaction, NPS, etc.
• A background in leadership development, training, learning, or staff/consumer engagement preferred.
• Experience with standard business software and office machines.

Essential Functions

TRAINING COORDINATION:
Coordinates all professional development opportunities hosted by the Gateway Region YMCA’s leadership development department and serves as a system administrator for the Learning Hub, the YMCA of USA’s national learning management system. Responsibilities include:

• Creating regional training events within the Learning Hub system as well as top-to-bottom oversight of said trainings including but not limited to supporting enrollments, closing classes in the system, updating registrations or course details, etc.
• Collaborating with the Regional Training and Employee Experience Manager to coordinate Y-USA training opportunities
• Serving as the Gateway Region YMCA Learning Champion
• Communicating the availability of training opportunities
• Preparing training materials
• Ordering lunch for trainer(s) and session attendees
• Managing the set-up and tear-down of training rooms

STAFF SATISFACTION AND ENGAGEMENT:


Manages the association’s staff satisfaction and engagement evaluation initiatives and serves as a system administrator for Qualtrics, the YMCA’s chosen survey software system. Responsibilities include:

• Maintaining an updated staff survey timeline throughout the year
• Designing surveys in collaboration with Association leadership
• Creating personalized reports and dashboards for key stakeholders
• Distributing surveys in accordance with the timeline
• Improving staff participation rates in the survey(s)

NEW EMPLOYEE ORIENTATION:
Coordinates and facilitates monthly new employee orientations for full-time employees and supports branch leaders in managing new employee orientation for part-time employees. Will have administrative access to UKG. Responsibilities include:

• Managing invitee lists and event communications
• Preparing training materials
• Ordering lunch for attendees and orientation leader(s)
• Managing the set-up and tear-down of the orientation space
• Educating new employees on the history, mission, and organization of the Y
• Providing new employees with access to specific benefits (i.e., LinkedIn Learning, LINK, Learning Hub)
• Maintaining updated records of orientation attendees in UKG

ASSOCIATION COMMUNICATIONS:
Designs, edits, and produces the leadership development department’s bi-monthly newsletter, Training Tuesday, as an administrator in Hub Spot. Responsibilities include:

• Researching upcoming leadership trends and opportunities in the local area as well as YMCA-specific events posted in LINK and the Learning Hub
• Providing suggestions for how employees can grow their career
• Encouraging employees to engage in mentorship and networking conversations
• Highlighting upcoming training sessions, workshops, and networking events at the local, regional, and national level
• Providing instructions on how to access specific professional development opportunities

Connecting employees with the YMCA’s movement, mission, and cause


LINKEDIN LEARNING:
Serves as the system administrator for LinkedIn Learning for the region. Responsibilities include:

• Managing the distribution of LinkedIn Learning licenses by adding and removing new and terminated employees to the system
• Promoting the use of LinkedIn Learning by Gateway Region Y employees
• Forwarding meaningful content to Gateway employees
• Creating custom learning pathways and collections to support staff development at multiple levels

ALL STAFF MEETINGS:
Assists the Senior Director of Learning & Engagement with the planning and execution of the biannual All Staff Conference. Responsibilities include

• Scheduling committee planning meeting
• Coordinating vendor contracts
• Designing itineraries
• Preparing materials and/or gathering supplies
• Assisting in event set-up and tear-down
• Ensuring vendor and speaker payments are paid on time
• Organizing receipts and tracking expenses

Performs all other duties as assigned.

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