Luxury Client Advisor Inside Sales (Phone-Based Luxury Jewelry Sales)

Job Description

Job Description

As an Inside Sales Representative, you will manage and grow a portfolio of warm, company-supplied customers while driving revenue through high-activity, phone-based consultative selling. This is a structured, KPI-driven inside sales role focused on fine jewelry, luxury watches, and exclusive pieces sold directly to U.S. consumers. Success in this position comes from disciplined outbound activity, strong discovery conversations, storytelling ability, and consistent follow-up. All leads are existing or prior customers. This is a performance-driven role for individuals who want to grow financially and build long-term income through repeat client relationships.

COMPENSATION & BENEFITS

• $50,000–$60,000 Base Salary 
• Uncapped residual commissions
• Year 1 OTE: $60,000–$80,000
• Year 2 OTE: $75,000–$90,000+
• Top performers significantly exceed OTE
• Quarterly & annual bonuses
• Partially company-paid health benefits
• 401(k) with company match
• Recognition programs & performance incentives
• Hybrid / work-from-home eligibility after successful training period (typically 3–6 months, performance-based)

THE COMPANY & CULTURE

Our client is a 23-year-established, direct-to-consumer luxury goods company specializing in fine jewelry, watches, and limited-edition collectibles. The organization operates within a disciplined, measurable sales environment focused on: Accountability, Coachability, Structured sales process, Relationship-based growth amd Long-term customer value. The team culture is collaborative and tight-knit. Reps support each other, share wins, and celebrate performance. Leadership is hands-on with coaching and development.

OFFICE LOCATION & SCHEDULE

• Burnsville, Minnesota
• In-office for onboarding and ramp-up (minimum 3–6 months)
• Hybrid/work-from-home eligibility after training and performance benchmarks
• Monday–Friday, 9:00 am–5:30 pm CST
• Only 2 Saturdays required annually (holiday peak season)
• No evenings (unless voluntarily adjusting schedule for West Coast customers)

TYPICAL DAY & KPIs

This is a high-activity inside sales role.

Daily expectations include:

• 60+ dials
• 10–13+ live conversations
• 2.5+ hours of talk time (increasing with tenure)
• Ongoing follow-up on assigned portfolio
• Managing ~500 warm leads in rotation
• Participation in coaching & team huddles

After ramp-up, reps receive a mix of:

• Outbound dialling to existing customers
• Inbound overflow calls from the call center

SALES MODEL

• 100% warm leads (no cold calling)
• Concierge-style relationship building
• Strong discovery through open-ended questioning
• Storytelling-based product positioning
• Focus on Private Vault luxury inventory ($395+ items)
• Emphasis on selling in-stock luxury products for a better customer experience

Average order size:

• $500–$750
• High-value Private Vault pieces are significantly higher

Average sales cycle:

• 1–3 months

Revenue focus is on building a broad, sustainable customer base (multiple $1K–$10K customers vs. reliance on single large accounts).

WHAT SUCCESS LOOKS LIKE

• Consistent outbound activity
• Emotional intelligence on the phone
• Ability to build trust quickly
• Strong discovery questioning
• Coachable and adaptable
• Comfortable working within a structured sales process
• Desire to grow financially beyond an hourly income mindset

This role is ideal for someone who wants to build long-term recurring income and develop a portfolio of repeat luxury buyers.

Must-Have Requirements

• 3+ years of sales experience (B2C preferred)
• Phone-based / inside sales experience (inbound, outbound, or both)
• Comfortable with high outbound activity (60+ dials/day)
• Coachable and process-driven 
• Demonstrated job stability and commitment
• Strong computer proficiency (CRM, multiple screens, order entry systems)

Well-suited backgrounds include:

• Luxury retail (jewelry, watches)
• Collections
• Timeshare sales
• Financial services / financial concierge
• Membership-based sales
• High-activity inside sales environments
• Relationship-driven B2C sales

TRAINING & ONBOARDING

Structured ramp-up program:

• Weeks 1–3: Inbound sales training, live call handling, system exposure, and lead generation
• Week 4: Luxury sales process training (discovery, storytelling, Private Vault positioning)
• Weeks 5+: Shadowing top reps, outbound dialling begins, daily coaching & performance reviews

Reps are actively selling within the first month, with activity expectations increasing as tenure grows.

TECHNICAL REQUIREMENTS

• Comfort navigating multiple systems simultaneously
• Phone-based CRM/order entry systems
• Basic Excel, Word, PowerPoint
• Ability to manage multiple browser windows during live calls

WHY APPLY

• 100% warm leads
• Residual commission structure
• Clear training roadmap
• Strong internal coaching support
• Opportunity to transition to a hybrid work model

 

OTHER SALES JOBS

If this job is not ideal for you, please upload your resume for future consideration at

Or visit our website to view other available sales jobs at

 

ABOUT JUST SALES JOBS

Just Sales Jobs sources and places Top Sales Talent from Toronto to Kitchener/Waterloo and Cities in between. We use Artificial Intelligence and Machine Learning technologies along with a proven hiring methodology to identify Top Sales Talent.

Just Sales Jobs has earned a reputation as the best recruitment agency in Ontario. We source and place for Sales Positions between Toronto and Kitchener/Waterloo, and cities in between. Sales positions we hire for include, Vice President of Sales, National Sales Director, Sales Director, Director of Sales, Regional Sales Manager, Territory Sales Manager, Sales Manager, Vice President Business Development, Business Development, Business Development Director, Business Development Representative, Business Development Manager, Business Development Officer, Sales Representative, Senior Sales Representative, Sales Development Representative, Account Manager, Account Executive, Senior Account Manager, Telemarketer, Inside Sales, Outside Sales, Door to Door Sales.

Our client is an equal opportunity employer committed to creating a diverse and inclusive, barrier-free workplace. They strive to provide a safe, healthy and respectful workplace where individuals are valued for their contributions. Our client encourages applications from women, aboriginal peoples, members of visible minorities, and persons with disabilities. Our client is committed to providing an accessible and supportive recruitment experience for persons with disabilities. If you require accommodations at any stage of the recruitment process, please notify us in advance at  View email address on ziprecruiter.com We thank all applicants in advance for their interest however, only those candidates under consideration will be contacted.