Technical Support Engineer

Responsibilities Provide technical expertise to troubleshoot complex problems and enable local branches to deliver excellence to their customers. Work with headquarters to generate and document best practices related to networking and deployment of technical solutions. Develop and aid sustainable solutions to address customer needs. Interact proactively with internal and external customers to understand their needs, recommend and plan for enhancements. Provide technical support for ALFO Branch Offices on an as‑needed basis. Participate in large project reviews and pre‑bid reviews on an as‑needed basis for review of required capabilities, time estimates, design requirements, etc. Identify all technical risks and assist local site team members in risk mitigation planning. Assist in project commissioning planning for complex projects to support local project teams as required. Provide integration and Master System Integrator (MSI) specific support for the ALC Branch Offices, inclusive of any new offerings for integration with sister companies’ offerings. Develop or assist in the development of sustainable offerings that complement WebCTRL building automation systems and provide value to customers. Participate in the creation and updating of training content for Field Engineers. Assist facilitating Field Engineer boot camps for in‑field training of new Field Engineers. Create and maintain standard work instructions in accordance with the Operations Manual guidance. Provide local training and guidance aligned with ALFO standard work and best practices. Assist in the interview process for hiring Field Engineer Supervisors and Field Engineers as requested. Assist local management in mentoring Field Engineer Supervisors and Field Engineers. Knowledge, Skills & Abilities Ability to organize and plan own work schedule. Ability to work without close supervision. Maintains professionalism in communication and appearance. Ability to multitask and work on multiple tasks/projects at one time. Excellent time management skills. Proficiency with Microsoft Office Suite (Word, Excel, Outlook, Access, MS Projects, etc.). Strong problem solving, planning, and field supervision skills. Expert‑level knowledge of building automation and construction projects. Exceptional written and verbal communication skills. Knowledge of safety laws. Willingness to pursue additional job‑related education and/or certifications. Technical depth understanding of BAS network protocols (BACnet/IP, BACnet/MSTP, BACnet/Arcnet, Modbus/TCP, Modbus/RTU, Lonworks, N2). In‑depth understanding of BAS integration techniques and BACnet network fundamentals (BBMDs and foreign device registration). Network troubleshooting techniques and use of network monitoring tools such as DLcapture, Wireshark, Oscilloscope, Modscan or equivalent. Ability to design IP networks incorporating IP routing, VLANs, firewalls, and BBMDs in accordance with cybersecurity best practices. Exceptional ability to communicate network and server needs to client IT departments. Working knowledge of the OSI model. Awareness of cybersecurity best practices and ability to advise and generate guidance. Knowledge of BAS servers; hierarchical WebCTRL servers; database servers (MS SQL, PostgreSQL, MySQL, Oracle); pros and cons of virtual versus physical servers and support requirements. Strong working knowledge of remote connection methods and best practices. Qualifications Bachelor's Degree with 5+ years experience in BAS technical support OR a High School Diploma/GED with 10+ years experience in BAS technical support. Travel Requirements 25-50% travel. Preferred Qualifications Quality systems knowledge. LEED Accredited Professional. MA/MS with 4-7+ years experience. Compensation Pay Range: $96,000.00 - $192,000.00 annually. Salary may vary based on skills, education, experience, and other qualifications. Other Compensation: Short‑term cash incentives subject to plan requirements. Benefits Health Care Benefits : Medical, Dental, Vision; Wellness incentives. Retirement Benefits Time Off and Leave : Paid vacation (up to 15 days), paid sick days (up to 5 days), paid personal leave (up to 5 days), paid holidays (up to 13 days), birth and adoption leave, parental leave, family and medical leave, bereavement leave, jury duty leave, military leave, purchased vacation. Disability : Short‑term and long‑term. Life Insurance and Accidental Death and Dismemberment Tax‑Advantaged Accounts : Health Savings Account, Health Care Spending Account, Dependent Care Spending Account. Tuition Assistance Equal Employment Opportunity Statement Carrier is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability or veteran status or any other applicable state or federal protected class. Carrier provides affirmative action in employment for qualified individuals with a Disability and Protected Veterans in compliance with Section 503 of the Rehabilitation Act and the Vietnam Era Veterans' Readjustment Assistance Act. If you require a reasonable accommodation to complete the application process, participate in an interview, or otherwise engage in the hiring process, please contact View email address on click.appcast.io. We will make every effort to meet your needs in accordance with applicable laws. #J-18808-Ljbffr