Client Success Specialist

Please note: Candidates should reside in the New York City area or within a reasonable commuting distance and be able to commute to the New York office on a weekly basis. Company Information At Brynson we are focused on bringing greater transparency, accountability, and operational intelligence to the multifamily industry. As the founder of ILS Management™ , we pioneered the industry’s first truly vendor-agnostic approach to optimizing Internet Listing Service performance, delivering unprecedented visibility and measurable impact for owners and operators. Our proprietary platform, Brynsights™ , is the industry’s first unified multifamily intelligence command center, connecting marketing, operations, analytics, and compliance into a single source of truth. From real-time business intelligence and on-demand market insights to our Fee Transparency Compliance Monitor™ and AI-powered decision support through Paul , we are redefining how the multifamily industry makes decisions, protects trust, and prepares for what’s next. We are building Brynson with intention and are looking for exceptional people who want to make a difference, elevate an industry, and help create smarter, more transparent outcomes for everyone involved. Position Information Brynson is seeking a Client Success Specialist who is highly organized, detail-oriented, and motivated to support multifamily clients within a fast-paced and evolving SaaS environment. The Client Success Specialist will work closely with the Customer Success Manager, executive leadership, product, and technical teams to monitor platform alerts, investigate inconsistencies, communicate with clients, and ensure issues are resolved efficiently and accurately. This role focuses on day-to-day platform support, issue resolution, operational coordination, and ongoing client communication. This is an excellent opportunity for someone looking to grow within a rapidly scaling proptech company while gaining exposure to enterprise-level client relationships and SaaS operations. Requirements & Qualifications The ideal candidate is process-driven, resourceful, and comfortable working in an environment where priorities can move quickly. Candidates should be able to think critically, troubleshoot issues independently, and communicate professionally with both internal teams and external clients. This role requires someone who is responsive, dependable, detail-oriented, and able to remain calm under pressure. We are looking for someone who naturally takes ownership of their work, follows processes carefully, and proactively works toward solutions before escalating issues. Prior SaaS, platform support, customer support, client success, or multifamily industry experience is strongly preferred, though deep multifamily expertise is not required. Key Responsibilities: Support client experience across ILS Management™ , Brynsights™ , and the Fee Transparency Compliance Monitor™ Monitor alerts, platform inconsistencies, and client-reported issues Investigate discrepancies across websites, platforms, and internal systems to maintain compliance and data consistency Communicate professionally and proactively with clients regarding updates, issue resolution, and platform support Partner closely with leadership, product, and technical teams to troubleshoot and resolve operational issues Maintain detailed records, documentation, and internal tracking processes Assist with onboarding support, platform adoption, and day-to-day client coordination Operate effectively in a fast-paced startup environment with evolving priorities and deadline Qualifications: 2+ years of experience in customer success, client support, SaaS support, account coordination, or a related client-facing role Strong organizational skills and meticulous attention to detail Excellent communication skills with the ability to interact professionally with clients Ability to problem solve independently and think critically through issues before escalating Comfortable working with technology platforms and learning new systems quickly Highly responsive and able to manage multiple priorities simultaneously Experience within SaaS, proptech, multifamily, platform support, or operational support environments preferred Experience with HubSpot , Asana , EOS , and Google Workspace preferred Comfortable workingin-office in New York City Compensation: Salary commensurate with experience: $68,000–$80,000 Potential for annual bonus PTO, Sick, Bereavement Leave, and Paid Holidays Medical, Dental, and Vision Benefits Company-Sponsored Events/Outings. Brynson is proud to be an equal opportunity employer. We are committed to fostering an inclusive environment and encourage candidates from all backgrounds to apply. #J-18808-Ljbffr