Bilingual Customer Service Representative

Bilingual Customer Service Representative

Bilingual Spanish Customer Service Representative Job Store Staffing is seeking a Bilingual Spanish Customer Service Representative for a temporary opportunity with a manufacturing company located in Centennial, CO. This is a fully onsite position supporting customers by phone, email, and in person. The ideal candidate will have strong customer service experience, excellent communication skills in both English and Spanish, and a proven background supporting customer accounts in a manufacturing, distribution, or product-based environment.

Position Details

Location: Centennial, CO

Schedule: Monday – Friday, 7:30 AM – 4:30 PM

Pay Rate: $23.00/hour

Duration: Approximately 3 months

About the Company

Our client is a leading manufacturer of high-precision plastic components serving customers in the automotive, telecommunications, medical device, renewable energy, and industrial sectors. This position supports a fast-paced customer service team focused on delivering exceptional service and ensuring customer satisfaction.

Responsibilities

• Provide professional, friendly customer service via phone, email, and in person
• Respond promptly to customer inquiries and requests
• Actively listen to customer concerns and determine appropriate solutions
• Resolve customer issues related to orders, shipments, invoices, claims, and other service matters
• Create and maintain customer records and profiles
• Prepare and process customer claims documentation
• Process customer orders, changes, returns, and other requests accurately
• Route product and service questions to the appropriate departments
• Communicate customer concerns and service issues to internal teams
• Collaborate with Sales and Marketing to support a positive customer experience
• Assist with customer satisfaction initiatives and surveys
• Update pricing information as requested
• Ensure order entry accuracy and maintain backlog records
• Perform other duties as assigned

Qualifications

• Bilingual in English and Spanish (required)
• High School Diploma or GED
• Demonstrated experience in order management, customer account support, claims processing, and customer service within a manufacturing, distribution, or product-based environment
• Minimum of 3 years of customer service experience
• Manufacturing industry experience preferred
• Strong computer skills and proficiency with Microsoft Office (Word, Excel, and Outlook)
• Experience processing customer orders, returns, pricing updates, and account inquiries
• Strong attention to detail with the ability to manage multiple customer requests simultaneously
• Dependable, self-motivated, and detail-oriented
• Strong communication, problem-solving, and conflict-resolution skills
• Ability to work effectively with diverse customers and team members
• Friendly, patient, and customer-focused approach
• Team-oriented with a positive attitude