IT Support Technician

IT Support TechnicianThe Metro Schools Information Technology (IT) department supports three K-12 school buildings, as well as our Early College Experiences program, which assists students attending college classes at The Ohio State University and Columbus State Community College. As Metro Schools expands its student and teacher base over the next few years, we are seeking a skilled IT professional to join our team and help support this exciting growth.Environment:Asset Allocation: Apple MacBooks and iPadsMDM Architecture: JAMFCloud-based Productivity: Google Workspace for EducationClassrooms: TVs, Projectors, Apple TVs, Microphones/SpeakersNetwork: Aruba WIFI and switches; Ubiquity switchesIT Ticketing System: ZendeskSupported Applications: Learning Management Systems, Student Information Systems, Teacher Resource Applications, Communication and Marketing Platforms, Video Surveillance, All-in-one Organizational Management Platform, etc.Minimum Requirements:Able to work independently and collaborativelyStrong customer service and communication skillsStrong troubleshooting, problem-solving and multitasking skillsUtilize the Metro Habits of MIND and WORK Critical Thinker Inquiring Learner Collaborator Communicator Engaged Learner Active and Responsible Decision MakerResponsibilities:Provide customers accurate information and solutions on products and servicesResearch, diagnose, troubleshoot and identify solutions to resolve customer issues minimizing downtimeUtilize excellent customer service skills throughout the problem-solving process explaining solutions and knowledge in non-technical and comprehensible termsProperly escalate unresolved queries to the next level of support (track, route and redirect problems to correct resources)Ensure proper recording, documentation and closure of technical tickets and issuesCreate and update customer account information based on onboarding / offboarding processes providedOperate efficiently to conclude on site installation, repair, maintenance and test activitiesCollaborate and communicate effectively with colleagues, administration, faculty and studentsPrepare end user support documentation and knowledge educating clients on procedures for resolving or preventing recurrence of a technical problemsUtilize asset management to track equipmentPerform scheduled maintenance as needed to ensure efficient operationsRecommend procedure / configuration modifications or improvementsPreserve and grow knowledge of technology procedures, products, applications and servicesRoutinely lift, carry, push or move up to 50 lbsOther duties, as assignedCertifications:CompTIA Tech+ (required)CompTIA Network+ (preferred)Google IT Support Professional (preferred)Salary: $44,000 annual salary (or commensurate with experience) Interested applicants should email resume and cover letter to View email address on click.appcast.io