Billing Representative III

Job Description Billing Representative III - Monday to Friday, 8:00AM - 4:30PM Eastern Work independently and as part of a team triaging cases from Sales/Customer Solutions and finding resolutions to billing issues. Collecting data from ARBRR and PowerBI, generating excel spreadsheets and/or Pivot Tables to show trends all while maintaining production standards. Outbound calls to Quest clients for outstanding invoices owed to Quest. Pay range: $22-28/hour Salary offers are based on a wide range of factors including relevant skills, training, experience, education, and, where applicable, certifications obtained. Market and organizational factors are also considered. Successful candidates may be eligible to receive annual performance bonus compensation. Benefits information: We are proud to offer best-in-class benefits and programs to support employees and their families in living healthy, happy lives. Our pay and benefit plans have been designed to promote employee health in all respects - physical, financial, and developmental. Depending on whether it is a part-time or full-time position, some of the benefits offered may include: Day 1 Medical, supplemental health, dental & vision for FT employees who work 30+ hours Best-in-class well-being programs Annual, no-cost health assessment program Blueprint for Wellness healthyMINDS mental health program Vacation and Health/Flex Time 6 Holidays plus 1 'MyDay' off FinFit financial coaching and services 401(k) pre-tax and/or Roth IRA with company match up to 5% after 12 months of service Employee stock purchase plan Life and disability insurance, plus buy-up option Flexible Spending Accounts Matching gifts program Education assistance through MyQuest for Education Career advancement opportunities and so much more! Responsibilities Working within Salesforce Taking cases submitted by Sales Reps or Customer Solutions Maintain production standards Work closely with Billing team/Sales/Customer Solutions Credit requests Outbound client calls for collection of monies owed to Quest Required Qualifications 1+ years of experience in Quest Billing system (QBS) and / OR Web Billing System (WBS) 1+ years of experience in Accounts Receivable, Billing, or Customer Service within the healthcare insurance or healthcare industry Ability to use computer and Windows PC applications, such as Outlook, Excel, PDF, instant message, video conferencing Keyboard and navigation skills and ability to learn new computer programs Telecommuting Requirements Required to have a dedicated work area established that is separated from other living areas and provides information privacy Ability to keep all company sensitive documents secure (if applicable) Equal Opportunity Employer: Race/Color/Sex/Sexual Orientation/Gender Identity/Religion/National Origin/Disability/Vets or any other legally protected status. #J-18808-Ljbffr QUEST DIAGNOSTICS INC