Vice President, Customer Experience & Engagement
Confidential
Vice President, Customer Experience & Engagement
About the Company
Emerging health insurance company
Industry
Insurance
Type
Non Profit
Founded
1938
Employees
1001-5000
Categories
- Insurance
- Health Insurance
- Consulting
- Health Care
- Professional Services
Specialties
- medical health insurance
- dental insurance
- vision insurance
- life insurance
- aso
- stop loss
- post-health care reform / aca expertise
- and employer wellness programs
Business Classifications
- B2C
About the Role
The Company is seeking a Vice President of Customer Experience and Engagement to lead a transformative enterprise-wide initiative. The successful candidate will be responsible for developing and owning a comprehensive customer experience strategy that is in line with business goals and sets the company apart in the market. This role involves establishing a shared vision and framework for customer experience that is consistent across various business units, while also being sensitive to market-specific contexts. The VP will serve as a champion for the customer perspective in all aspects of the business, from planning to product development, and will lead a cross-functional governance structure to ensure the continuous improvement of customer journeys. Key requirements for this position include a Bachelor's degree in a relevant field, a minimum of 10 years' experience in customer experience, health engagement, marketing, or related disciplines, and a proven track record of leadership at a senior level. The ideal candidate will have deep expertise in CX/MX methodology, including journey mapping and human-centered design, and a strong command of CX/MX technology and data platforms. They should be adept at influencing at the executive level and driving change across complex organizational structures. A genuine motivation to improve the lives of the members served, as well as a team-building approach that fosters collaboration and alignment, are essential. Experience in health insurance, managed care, or related fields, and familiarity with health engagement metrics, are preferred.
Hiring Manager Title
Chief Marketing and Experience Officer
Functions
- Marketing
- Data Management/Analytics
Vacancy posted 3 days ago
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