Collections Analyst

Collections Specialist

Location: Charlotte, NC

Pay Rate: 33/hr, W2

Duration: 12 Month Contract

Work Mode: Hybrid 3 days a week, 8 - 5 pm ET

Responsibilities:

• Drive proactive improvements to collections effectiveness.
• Provide impactful proactive action plans via frequent monitoring of past due percentages.
• Create and execute strategic action plans to enhance cash flow timeliness.
• Ensure SLAs are met and partner with extended shared services team to improve performance.
• Challenge status quo and actively participate in continuous process improvement projects and Kaizen events.
• Perform root cause analysis and drive process improvement to ensure further process efficiencies.
• Drive process and ensure goals are met by participating and leading governance calls.
• Ensure timely collections and resolution of past due accounts receivable for assigned key customer accounts.
• Develop and maintain positive and effective relationships with external key accounts and internal stakeholders.
• Work closely with customers and cash applications department to resolve open credits & refunds.
• Lead initiatives to improve DSO, involving various internal stakeholder groups.
• Champion SAP improvement projects.
• Manage disputes efficiently.

Requirements:

• University (Bachelor's) degree in Accounting/Finance preferred.
• Minimum 5 years of B2B collections work experience and sound knowledge of the order-to-cash process.
• Excellent written and verbal communication skills.
• Proficiency in Microsoft Excel, Word, and Outlook.
• Experience with SAP and Get Paid systems.

Preferred Skills:

• Specialized skill training/certification is a plus.
• Experience with portal uploading, especially Government portals like PIEE (WAWF) and IPP.gov.
• Ability to process collections for key accounts and provide oversight to third-party teams.
• Advising and supporting third-party firms on escalated issues.
• Proactive and analytical role focused on process improvements.
• Measured on coaching, guiding, and mentoring third-party teams as well as collection productivity for key accounts.