Shipping and Customer Service Clerk

Job Description

Job Description

Job Summary

We are a cardiac monitoring company seeking a Shipping and Customer Service Representative to join our team. In this role, you will manage the full lifecycle of our cardiac monitoring devices—from preparing and shipping patches and monitors to patients and clinics, to serving as a friendly point of contact for incoming questions and support requests. You will help ensure that patients and healthcare providers receive their devices accurately, on time, and with a positive service experience. The ideal candidate has strong attention to detail, excellent communication skills, and a commitment to integrity, recognizing that our work directly supports patient care.

Responsibilities

Shipping & Fulfillment

• Receive and process device orders for patients, clinics, and hospital partners
• Label, pack, and prepare cardiac monitoring devices and accessories for outbound shipment
• Document products shipped and received, including device serial/lot tracking
• Arrange for incoming shipments and ensure adequate, organized storage space
• Distribute packages and supplies internally
• Organize and maintain the stockroom and device inventory
• Create and present shipping and inventory reports

Customer Service

• Serve as a first point of contact for patients, clinics, and providers via phone and email
• Answer questions about device shipments, returns, tracking, and basic device handling
• Coordinate device returns, replacements, and exchanges
• Resolve order discrepancies, shipping issues, and incorrect orders promptly and professionally
• Document customer interactions and escalate clinical or technical questions to the appropriate team
• Follow up to ensure issues are resolved and customers are satisfied

Compliance

• Adhere to all health and safety guidelines, HIPAA/patient privacy requirements, and internal procedures
• Handle medical devices in accordance with company quality and regulatory standards

Qualifications

• Previous experience as a Shipping Clerk, Customer Service Representative, or in a similar role is preferred (experience in a medical device, healthcare, or regulated environment is a plus)
• High school diploma/GED
• Basic math and computer skills; comfort with order management and shipping software
• Strong communication and interpersonal skills, with a patient-focused, professional demeanor
• Understanding of health and safety regulations; familiarity with handling medical devices or HIPAA a plus
• Excellent organizational skills and attention to detail
• Physical ability to stand for long periods and lift heavy objects
• Ability to work a flexible schedule