Commercial Account Specialist

Location 30 Access Road, Warwick, Rhode Island 02886 Job Title Commercial Account Specialist Responsibilities Places telephone calls to handle all aspects of commercial customer accounts. Maintains customer database through accurate and timely data entry. Answers inquiries, resolves problems, promotes and sells products/services. Provides first‑line administrative support and coordination of commercial account activities for Business Development Representatives. Creates and reviews commercial service agreements and follows up with customers during renewal. Facilitates commercial growth through outbound calls to customers and prospects. Contacts customers regarding outstanding balances on commercial accounts to achieve branch and company receivable objectives. Develops, maintains, and cultivates effective customer relationships with assigned commercial accounts. Handles day‑to‑day account activities for commercial customers. Reviews commercial accounts, upsells existing commercial customers, and solicits new customers. Acts as a liaison between the branch and the customer to achieve the highest level of customer satisfaction. Qualifications High school diploma or GED required; Associate’s degree preferred. 2–3 years of customer service experience required. Experience resolving escalated customer service issues required. Proficiency with Microsoft Office applications (Word, Excel, Outlook, PowerPoint). Strong verbal and written communication skills in English. Physical Demands and Working Conditions Regularly required to sit, stand, walk, use hands and arms to handle or reach, speak and hear, and use close vision abilities. Occasionally required to lift or move up to 25 lbs; stoop, kneel, crouch, or crawl. Noise level: low to moderate. Adverse conditions: minimal. Must be physically located in the United States while performing this job. Pay Range $33,410.00 – $60,138.00 (based on qualifications and experience). Benefits Medical, dental, and vision insurance; company‑matching 401(k); and additional programs and perks. Equal Opportunity and Diversity TruGreen is committed to Diversity and Inclusion and is an Equal Opportunity/Affirmative Action Employer – Minorities, Females, Protected Veterans, and Individuals with Disabilities. Veteran Hiring Commitment TruGreen recognizes and appreciates the skills, dedication, and leadership veterans bring; we are proud to affirm our commitment to hiring veterans. #J-18808-Ljbffr