Food Runner

Order Taker/RunnerAs an Order Taker/Runner, you'll play a key role in the overall H-E-B Restaurant guest experience by providing positive and memorable service while you take guest orders, prepare drinks, deliver food, and maintain cleanliness of the dining area and patio.Customer Service / Sales:Builds strong relationships with customers in varying situationsTakes orders from customers; assists with menu / beverage selections, including alcoholic beveragesProvides detailed information on menu items and specials, and beer and wineServes food, drink, and products to guestsProcesses cash, check, debit, and credit transactions accurately and quicklyUses suggestive selling techniques / merchandises effectively to meet guest needs and build department salesInteracts positively with customers in person, on the phone, or through technologyAssists with catering orders as neededAddresses complaints; resolves problems in a way that builds relationshipsModels teamwork to ensure a great guest experiencePrepares, packages, merchandises productAssists in technical areas as neededCompliance / Food Safety / Sanitation:Ensures compliance with TABC regulationsEnsures compliance with department and Store standard operating proceduresBuses / cleans tables; performs deep clean of dining, ordering, bar areas, as neededMaintains beverage station and bar areasMaintains sanitation in food / beverage prep areas and display casesProperly handles, operates, and maintains equipmentPerforms other duties as assignedQualifications & Key Requirements:Age Requirement: 18+Work Experience: 1+ years of experience in customer serviceExperience in restaurant Point of Sale (POS) systems (preferred)Knowledge/Skills/Abilities:Working understanding of nutrition values and ingredientsAdvanced communication, interpersonal, and customer service skillsOrganization and planning skillsComputer skillsReading / writing skillsAbility to handle guest feedback and resolve problems effectivelyAbility to maintain a smile, even when balancing multiple prioritiesEducation:Licenses/Certifications: Completion of Alcohol Seller Training / Cash Handling training - upon hirePhysical Demands & Working Conditions:Function in a fast-paced, retail environmentWork extended hours and / or rotating schedulesSafely maneuver around moving mechanical partsConstantly reach at waist, graspFrequently be exposed to fumes or airborne particles, and toxic or caustic materialsFrequently stand, walkOccasionally reach at overhead, reach at shoulder, reach at knee, reach at floor, bend, stoop, squat, crouch, kneel, climb stairs, pivot, twist, push / pull with arms, pinch, perform fine motor movements, shoulder circumductionOccasionally be exposed to heat, ambient temperatures, and loud noiseDemonstrate the ability to lift 50 lbs, and manage in excess of 50 lbs.