Healthcare Representative Job Description Template
Our company is looking for a Healthcare Representative to join our team.
Responsibilities:
- Provide assistance to members and/or providers regarding website registration and navigation;
- Process written customer correspondence and provide the appropriate level of timely follow up;
- Document all activities for quality and metrics reporting through the Customer Relationship Management (CRM) application;
- May coordinate member transportation and make referrals to other departments as appropriate;
- Respond to customer inquiries via telephone and written correspondence in a timely and appropriate manner;
- Maintain performance and quality standards based on established call center metrics including turn-around times.
Requirements:
- High school diploma or GED required.