Training Lead Job Description Template
Our company is looking for a Training Lead to join our team.
Responsibilities:
- Become the product and services expert, keep up-to-date on changes to company policies and procedures;
- Develop a training program that ensures new hire and existing Customer Experience Specialists are product, policy, procedure and service experts;
- Update and maintain internal knowledge bases utilized by Customer Experience Specialists;
- Build a quality assurance program that identifies gaps in team knowledge;
- Facilitate training using various approaches such as classroom, virtually, and via online modules;
- Partner on cross-functional projects and initiatives including Product & Engineering, Marketing, Lab, Logistics, etc;
- Manage a training calendar for new product launches, marketing campaigns, etc;
- Be the administrator for Viome’s Learning Management System (LMS);
- Create and design instructional content for use with training.
Requirements:
- Proficiency using multiple training documentation and development tools;
- Bachelor’s Degree in related field;
- Experience with learning management systems, instructional design, etc;
- Prior teaching, training, or similar experience involving learning & development;
- A minimum of three (5 ) years working with ERP software;
- Knowledge of requirements for integration of training materials in a Learning Management System;
- Project management skills; ability to set and meet deadlines;
- Strong communications skills including exceptional writing ability;
- A minimum of three ( 5 ) years of experience designing and delivering instructional courses;
- Ability to understand software driven business processes;
- U nderstanding of basic business processes in ERP software (Finance, Logistics, Human Resources);
- Deep k nowledge of instructional design principa ls and technologies;
- Proven project management experience and excellent people management skills;
- Excellent written and verbal communication as well as presentation skills;
- Experience in working independently and remotely with Subject Matter Experts.