Technical Analyst Job Description Template
Our company is looking for a Technical Analyst to join our team.
Responsibilities:
- Work is performed under close supervision;
- Assignments are of a routine or repetitive nature;
- Receives training in the operations and use of computer hardware and software applications to support the work unit;
- This is an entry level position with a preferred 2 year technical degree or technical related experience;
- At this level an worker learns office routine and procedure and implements learned application of steps in established work techniques and procedures;
- Analyzes and configures customer environment in preparation for the upgrade event;
- Creates supporting documentation for Upgrade Team and maintain it customer database (currently Salesforce.com);
- Provides exceptional customer service, including maintaining phone connection with customers during upgrades if needed;
- Able to travel upwards of 25% of the time to customer sites;
- Complete scheduled upgrade events and ensure completion of all pre and post upgrade work;
- Verify customer environment meets basic guidelines and specifications for upgrade requests;
- Maintains the ability to deliver software upgrades to a customer system(s);
- Assists support with troubleshooting post-upgrade issues.
Requirements:
- Understanding of statistical testing methodology and web analytics;
- understanding of Agile product development;
- Written and verbal communication skills;
- Ability to gain consensus in a collaborative work environment;
- Ability to multi-task and prioritize multiple projects/initiatives;
- Understanding of electrical drawings is a plus;
- Bachelor’s degree;
- This is supporting the relay walk down verification project;
- We are then populating a Maximo load template to get these items loaded into Maximo;
- Minimum of 4 years’ experience in A/B testing, optimization, eCommerce, and digital marketing;
- Must be able to work independently as well as in a team environment;
- Analytical and problem solving abilities;
- Ability to travel to other MNI offices (as needed);
- Ability to interface with a wide range of personalities;
- Must be accountable.