Application Analyst Job Description Template
Our company is looking for a Application Analyst to join our team.
Responsibilities:
- Assist with preparation of all necessary documentation and processes to enable ongoing support of the systems. (i.e. Knowledge base articles, etc.);
- Manages assigned projects and meets deadlines;
- Assist and/or coordinate user acceptance testing, ensuring issues are resolved in a pragmatic and appropriate manner;
- Develops an understanding of client business needs, organizational structure and supported applications;
- Work with third-party vendors, and associated systems to research and resolve production support issues;
- Manage an individual open case queue, while being assigned new cases on a daily basis;
- Maintain in-depth knowledge of Q2 Solution usage to answer how to questions and provide step-by-step instructions to customers;
- Troubleshoot/resolve basic customer problems;
- Formal business analysis training and/or qualification preferred;
- Participate in rotating 24×7 on call support coverage for all issues;
- Use available tools, procedures, instructions, and documents to resolve technical problems;
- Work as part of a team to design, build, and support BPM applications for our clients;
- Provide first-line telephone technical support for the Q2 Solution;
- Develop and maintain effective relationships with customers;
- Work on self-improvement by taking training and studying to take the next certification.
Requirements:
- BA/AS in Computer Science, Information Systems or related technical degree/education;
- Demonstrated ability to learn multiple new software applications and provide required support;
- Experience with object oriented design;
- Multi-location teams;
- Presentation skills and the ability to influence others in order to meet objectives;
- Excellent analytical and problem solving skills;
- Ability to work in a global, multicultural environment;
- Variety of technical/experience levels;
- Able to influence and build relationships at all levels of staff;
- More than 3 years’ experience supporting desktop applications in a Windows environment;
- Good communication and interpersonal skills;
- Detail oriented;
- Knowledge of SQL, XML, REST, SOAP, Java or C#
- Knowledge and understanding of project management principles;
- Strong ability to analyze requirements / problems and to propose innovative but workable solutions.