Associate Technical Support Engineer

Associate Technical Support Engineer Job Description Template

Our company is looking for a Associate Technical Support Engineer to join our team.

Responsibilities:

  • Manage and resolve support cases with a high degree of technical complexity;
  • Work effectively and manage your queue with minimal supervision;
  • Coordinate across numerous departments while driving issues to resolution;
  • Share knowledge with team members and develop customer solutions efficiently;
  • Have demonstrated experience using trace analysis, debugging, and source code to find workarounds and reproduce product issues;
  • Maintain strong working knowledge of released products and take ownership for identifying product improvements;
  • Exhibit leadership through personal responsibility, accountability and teamwork;
  • Learn to use and support Talend products;
  • Demonstrate strong interpersonal and communication skills while working with customers or internal team members.

Requirements:

  • Understanding Hadoop and the cloud ecosystem is a plus;
  • Experience troubleshooting or debugging on Linux or Windows is required. Experience troubleshooting on Mac OS is preferred;
  • Working knowledge of web service concepts and familiarity with SOAP, REST, WSDL, CXF, Camel and JMS is preferred;
  • 1-3 years of relevant technical support experience is preferred;
  • Understanding of client/server, networking, and Internet technology fundamentals is required;
  • Working knowledge of XML/XSD and modeling frameworks like UML is preferred;
  • Experience with JIRA or Salesforce is a plus;
  • A Bachelor’s Degree in Comp. Science or a related field is preferred;
  • Working knowledge of a SQL-based Database is required. General knowledge of the database market (e.g. RDBMS and NoSQL) is a plus.