Support Engineer Job Description Template
Our company is looking for a Support Engineer to join our team.
Responsibilities:
- An ability to work independently within a small, fast-paced team;
- API implementation before clients go live);
- API Code Reviews (Review platform code base through to ensure correct;
- Remote Service Gateway (RSG) mentoring;
- Work collaboratively in a team environment;
- Support customer success and Client Experience team in resolving technical issues;
- Assist Platforms with API integration during deployment;
- Translate client/customer success questions in to engineering problem for internal digestion and improvement;
- Ensure systems are adequately checked & protected from virus contamination;
- Re-creation, analysis, troubleshooting and diagnosis of incidents relating to off-the-shelf and proprietary applications and/or platforms;
- Tableau and Spotfire application set up for new clients in the cloud and on prem environments;
- Support users with Microsoft applications;
- Possible weekend hours for project work or maintenance;
- To work with Product team and ensuring bugs which are identified during daily incident management process are properly tracked and addressed;
- User Management (user creation, access rights, deletions).
Requirements:
- Understanding of UNIX operating systems (Red Hat and Solaris);
- A minimum of 3 years experience in a Technical Support function (B2B) dealing with data analysis and website monitoring (server-side);
- Bachelor s degree and a minimum 3 years of experience or equivalent blend of degree level education and experience;
- Desire to work in a dynamic and fast moving startup environment;
- Skilled presenter and communicator;
- Serve as point of contact on customer escalations and ensure customer issues are resolved meticulously;
- Great communication skills and an innate desire to talk to customers;
- Good analytical and troubleshooting skills;
- Familiarity with our API. We recommend trying to build something on top of our APIs before the interview;
- System analysis skills for IT troubleshooting;
- Must be capable of identifying and researching technology-related issues and be capable of implementing solutions;
- Flexible attitude;
- Strong Understanding of ZFS;
- Conscientiousness and high accuracy in work;
- Good verbal and written communication skills.