IT Support Engineer

IT service engineers install and repair computer systems and equipment.

IT Support Engineer Job Description Template

Our company is looking for a IT Support Engineer to join our team.

Responsibilities:

  • Participate in ongoing maintenance of process improvements, ticket reconciliation, team cross-training and education;
  • Maintain standards of information security both physically and technically;
  • Provide escalation support for other members of the Corporate IT Team;
  • Work with local business leaders as a business partner to enable local business growth with the right IT tools and efficient IT support;
  • Work directly with other IT teams to understand end user needs for new applications and systems;
  • Create and maintain technical documentation;
  • Provides guidance and assists in the training and support of technicians;
  • Follow a computer build checklist to install and configure software on new computers;
  • Manage the hardware asset register to ensure all hardware can be tracked and maintained;
  • Customize user profiles for new employees;
  • Provide IT support to local or regional users and log incidents, manage problems and requirement via ITIL service ticketing system;
  • 2+ years of experience of troubleshooting in a multi-user high availability environment;
  • Work closely with the IT Manager to identify, prioritise, and action level 1 and 2 IT support requests;
  • Liaise with external partners for issues that require a higher level of support;
  • Assist remote project offices with network startup/shutdown activities.

Requirements:

  • Strong experience working with and supporting Audio-Visual hardware and software;
  • Must possess a keen attention to detail;
  • Strong documentation and communication skills;
  • A self-starter with the ability to work in a fast paced and ever-changing environment;
  • Microsoft Client Products: Windows 10, Office 2016 (Mac/PC),
  • Exceptional communication and customer service skills;
  • Associates or Bachelor’s degree in related field recommended;
  • Experience troubleshooting or supporting Google Suite and Microsoft Office365;
  • Strong written and verbal skills;
  • Ability to work independently and meet delivery deadlines;
  • Understanding backup and disaster recovery concepts;
  • Excellent command of the English language- written and verbally;
  • Experience with networking, DHCP, DNS and Wi-Fi standards;
  • Curiosity and strong desire to constantly learn;
  • Solid understanding of corporate desktop-computing environment including hardware, software, telecommunications, operating systems and utilities.