Senior Customer Support Engineer Job Description Template
Our company is looking for a Senior Customer Support Engineer to join our team.
- Jira, Service Now;
- SolarWinds, Splunk, Zabbix, Pingdom.
- Experience with virtualization Platforms such as VMWare, KVM, Nutanix AHV is a plus;
- Sharp problem solving, communication and analytical skills;
- BS/MS degree in Computer Science, Information Systems, Analytics or related majors;
- Knowledge of the AWS and other public cloud environments is a plus;
- Communications skills to present and explain technical solutions to customers and internal stakeholders with varying degrees of technical proficiency;
- Deep knowledge of Linux and Mac, MS Windows is a plus;
- 5+ years’ proven experience in an Operations and Technical Support role.