Senior Customer Support Engineer

Senior Customer Support Engineer Job Description Template

Our company is looking for a Senior Customer Support Engineer to join our team.


  • Jira, Service Now;
  • SolarWinds, Splunk, Zabbix, Pingdom.


  • Experience with virtualization Platforms such as VMWare, KVM, Nutanix AHV is a plus;
  • Sharp problem solving, communication and analytical skills;
  • BS/MS degree in Computer Science, Information Systems, Analytics or related majors;
  • Knowledge of the AWS and other public cloud environments is a plus;
  • Communications skills to present and explain technical solutions to customers and internal stakeholders with varying degrees of technical proficiency;
  • Deep knowledge of Linux and Mac, MS Windows is a plus;
  • 5+ years’ proven experience in an Operations and Technical Support role.