Customer Service Engineer Job Description Template
Our company is looking for a Customer Service Engineer to join our team.
Responsibilities:
- Requires active listening skills and above average customer service skills;
- Managing vendor’s service delivery processes in compliance with Fuji policies;
- Change agent and process oriented;
- Maintaining daily communications with customers to ensure resolution and proper follow-up, leading to customer satisfaction;
- Complete Preventative Maintenance and Functional Management Inspections;
- May include training of clinical staff on designated equipment;
- Excellent analytical and communication skills with the ability to communicate complex technical issues in an easy to understand manner;
- Meeting Health and Human Services and Environment Health and Safety requirements;
- Must be able to work both individually and in an established team setting;
- Ability to work/travel over-night, on-call rotations, after hours shifts and weekends;
- Ordering and managing repair parts cycle times;
- Valid driver’s license and good driving record required;
- Keeping up to date on administrative responsibilities such as maintaining customer service logs and internal service records per Fuji policies;
- Prior knowledge and experience with x-ray equipment desirable: knowledge of x-ray physics and fundamental diagnostic x-ray imaging preferred;
- Maintaining tools and test equipment properly and ensuring calibration.
Requirements:
- A career path that has provided exposure to and experience of employing a broad spectrum of technologies;
- Minimum of an Associate’s degree or equivalent experience in an electrical, electronics or computer science discipline;
- The ability to use your hands and fingers to feel and manipulate items, including keyboards, up to 100% of applicable work time;
- Cross-trained in at least one other FMSU product group;
- The position requires the ability to perform the following physical demands and/or have the listed capabilities;
- Exceptional problem solving and analytical skills;
- Occasional (up to 25%) travel may be required based on business need;
- Minimum of 5 years of troubleshooting experience using appropriate troubleshooting techniques and tools/test equipment;
- The ability to sit up 75-100% of applicable work time;
- Microsoft Certified Professional – certification in a desktop or server OS. Desktop: Windows XP or later, Sever Windows: 2000 or later;
- Background in private cloud infrastructure and/or public cloud configurations (VCloud, AWS, etc.);
- The ability to lift and carry up to ten pounds up to 20% of applicable work time;
- The ability to stand, talk, and hear for 75% of applicable work time;
- 100% field and factory trained on designated FMSU product lines;
- Knowledge of the Rail Transport Industry domain.