Service Engineer Job Description Template
Our company is looking for a Service Engineer to join our team.
Responsibilities:
- Design/Create, develop, own and maintain operational procedures for onboarding, managing Azure environments to meet defined OLAs, SLAs;
- Participate in monthly/quarterly business review meetings with customers and prepare reports, presentations;
- Fulfill customer’s service requests wrt to, proactive/reactive maintenance tasks;
- Initiates engineering activities to insure proper operating parameters are being maintained for customer’s processes;
- Design and deliver automation of manual workflows (Security Ops);
- Design and develop security tooling for risk detection and prevention;
- Provides direct technical support to clients and potential clients. Able to communicate those needs to the customer and management;
- Must be able to work independently and within a team environment;
- Maintains contact with current customers for new requirements, technical advice, quality problems, new developments, etc;
- Stay relevant with emerging exploits and security principles;
- Develops leads and prospects for new sales, contacts prospects, prepares and delivers sales presentation for new business proposals;
- Responsible for the service function of Water Treatment Systems;
- Other duties as required and assigned.
Requirements:
- Experience with distributed computing, networking and databases;
- Microsoft Azure Platform or AWS Platform;
- Experience in communicating to a variety of stakeholders including large enterprise customers, executive management, and engineering teams;
- Monitoring data related technologies like Azure Monitor, Log Analytics , Grafana, Ambari, Prometheus, Datadog, Confluent , etc;
- Strong multi-tasker and self-starter with real passion for technology;
- Experience in a DevOps culture supporting live site;
- Experience with Data Warehouse, reporting frameworks, building and leveraging data lake on Azure or from other cloud solutions providers;
- Demonstrated technical experience with service engineering or software development and operations;
- IT experience in operating/managing cloud-based mission critical workloads in a 24×7 environment with strong knowledge of ITIL, ITSM;
- DevOps related experience with Azure Data technologies (Cosmos DB, SQL Datawarehouse, Azure Datalake,etc) technologies and CI/CD toolset;
- Experience in collaboration across teams within and outside the organization;
- Strong leadership with proven track record of DevOps/ support Engineering competencies including customer focus and business /strategic acumen;
- Experience developing and managing cloud services in a development, operations, or site reliability engineering role;
- Strong communications/soft skills, with passion to deliver great customer experience;
- Ability to apply advance mathematical equations to a variety of complex, non-standard situations.