Desktop Support Analyst Job Description Template
Our company is looking for a Desktop Support Analyst to join our team.
Responsibilities:
- Analyze and resolve end-user hardware, software and connectivity issues which could be more complex in nature;
- Performing system backups/recoveries;
- Supporting Corporate policies procedures and best practices pertinent to Window Servers;
- Provides advice and guidance to colleagues regarding incidents;
- Explain and document technical issues in a clear way to clients;
- Identifies and automates redundant tasks through scripts primarily utilizing PowerShell;
- Proactively helps team members/makes suggestions to improve practices;
- Install, configure, test, maintain, and troubleshoot end-user workstations and related hardware and software;
- Identify, log and resolve technical problems with software applications;
- Follow-up on equipment delivered to other sites and assure equipment was received and set up properly;
- Interacts with users to understand and document all IT issues;
- Other duties as assigned;
- Takes immediate actions to resolve technology service disruptions when they occur;
- Create, maintain, and distribute reports of progress to senior leadership;
- Ensures incidents impacting technology availability are resolved within policy standards.
Requirements:
- In-depth knowledge of or experience with repairing HP printers (Required 3 Years);
- A+ Certification (Highly Desired 1 Years);
- Overall IT experience (Required 5 Years);
- Demonstrated experience using a programming language to create scripts that automate redundant tasks; PowerShell experience preferred;
- Possesses knowledge in own expertise while maintaining a comprehensive understanding of a subset of the broader technology portfolio;
- Associate or Bachelor’s degree in Information Technology, or related certifications with 3+ year(s) of experience in a similar role;
- BA or BS degree preferred or other relevant combination of training and experience;
- May require local travel;
- Understanding of Mac OSX operating system;
- Identifies performance tuning opportunities that will produce improvements to processing or capacity;
- Financial industry experience;
- Typically requires 3+ years of relevant experience;
- Examines and collects data for trending capacity utilization;
- Knowledgeable of TCP/IP, DHCP, DNS, VPN, and network fundamentals;
- Thorough understanding of Microsoft Office suite, specifically Office 2016 / 365.