Desktop Analyst Job Description Template
Our company is looking for a Desktop Analyst to join our team.
Responsibilities:
- Knowledge of MAC OSX;
- Installing hardware and software systems on desktops and laptops;
- Knowledge of PC/laptop hardware, Windows OS (Windows 7, Windows 10); MS Office Products and mobile devices;
- Liaise with technical services company to resolve problems involving core applications;
- Strong customer service focus and sense of urgency;
- On-call Rotation (PIC);
- Trains other Desktop team members on the best practice solutions, etc;
- Understanding of patch management (SCCM);
- Knowledge of desktop inventory and software automation tools (SCCM-Microsoft System Center Configuration Manager & Software Delivery);
- Working knowledge of Active Directory and AD group policies;
- Primary focus is to provide complex and unique technical troubleshooting assistance to employees across global business units;
- Administration and maintenance of hardware and software;
- Continually stays up to date with desktop operating system technology and trends;
- Work closely with the Server, Security and Networking teams;
- Provide Remote hands for other teams as needed.
Requirements:
- Bilingual service in English/Spanish and some Portuguese a real plus;
- Minimum 5 years or more experience resolving end users’ hardware and software issues in an IT environment;
- A+ certified is a plus;
- Associate’s degree or equivalent with emphasis in computer science or related field; or equivalent combination of education and experience.