Desktop Support

Desktop Support Job Description Template

Our company is looking for a Desktop Support to join our team.

Responsibilities:

  • Local responsibility for Asset management and consumption tracking, keeping asset database in line with actual;
  • Help diagnose network problems. Install and maintain printers;
  • Utilizes a ticketing system, when necessary;
  • Knowledge active directory, group policies, and administration of both;
  • Knowledge of personal computers and peripheral devices;
  • Working knowledge of Microsoft Office Suite 2010/2016 and Windows 7/10;
  • Utilize modern service ticket management systems;
  • Analyse, detect, identify and correct technical problems and deficiencies;
  • Strong organizational and communication skills;
  • May receive calls after normal business hours. 24×7 On-call rotation in some locations;
  • Receive, inventory and install new equipment, process surplus IT equipment leaving the environment, or relocate equipment;
  • Determine proper installation parameters for software and hardware;
  • Develops and maintains documentation;
  • Provides a high level of service and technical expertise to all end users who need support;
  • Process Improvement. Provides technical feedback on technical process issues to improve overall service delivery Basic Requirements.

Requirements:

  • Ability to adapt in a fast-paced environment;
  • Duties require staff to exercise a high degree of discretion and independent judgment;
  • Extensive experience troubleshooting software applications. Knowledge base is available for client’s proprietary software applications;
  • Knowledge of operating systems, Microsoft office suite and software applications;
  • 3+ years in a desktop support role;
  • End user backup/file restore;
  • Ensure conformance and adherence to working procedures and audit standards;
  • 2 years of experience with installing, managing and maintaining local and networked printers, including basic printer troubleshooting;
  • Effectively multi-task and work in a dynamic, fast-paced team environment;
  • 2 years of hands-on experience with workstation hardware, including assembly, troubleshooting and components replacement;
  • Understanding of business processes and ability to translate business requirements into application functionality;
  • Effectively communicate with customers over the phone, in person and via email while providing excellent customer service;
  • New College graduates welcome to apply;
  • Solid customer service skills;
  • 2 years of experience in a desktop support function at a large enterprise.