Desktop Support Job Description Template
Our company is looking for a Desktop Support to join our team.
Responsibilities:
- Local responsibility for Asset management and consumption tracking, keeping asset database in line with actual;
- Help diagnose network problems. Install and maintain printers;
- Utilizes a ticketing system, when necessary;
- Knowledge active directory, group policies, and administration of both;
- Knowledge of personal computers and peripheral devices;
- Working knowledge of Microsoft Office Suite 2010/2016 and Windows 7/10;
- Utilize modern service ticket management systems;
- Analyse, detect, identify and correct technical problems and deficiencies;
- Strong organizational and communication skills;
- May receive calls after normal business hours. 24×7 On-call rotation in some locations;
- Receive, inventory and install new equipment, process surplus IT equipment leaving the environment, or relocate equipment;
- Determine proper installation parameters for software and hardware;
- Develops and maintains documentation;
- Provides a high level of service and technical expertise to all end users who need support;
- Process Improvement. Provides technical feedback on technical process issues to improve overall service delivery Basic Requirements.
Requirements:
- Ability to adapt in a fast-paced environment;
- Duties require staff to exercise a high degree of discretion and independent judgment;
- Extensive experience troubleshooting software applications. Knowledge base is available for client’s proprietary software applications;
- Knowledge of operating systems, Microsoft office suite and software applications;
- 3+ years in a desktop support role;
- End user backup/file restore;
- Ensure conformance and adherence to working procedures and audit standards;
- 2 years of experience with installing, managing and maintaining local and networked printers, including basic printer troubleshooting;
- Effectively multi-task and work in a dynamic, fast-paced team environment;
- 2 years of hands-on experience with workstation hardware, including assembly, troubleshooting and components replacement;
- Understanding of business processes and ability to translate business requirements into application functionality;
- Effectively communicate with customers over the phone, in person and via email while providing excellent customer service;
- New College graduates welcome to apply;
- Solid customer service skills;
- 2 years of experience in a desktop support function at a large enterprise.