Help Desk Representative Job Description Template
Our company is looking for a Help Desk Representative to join our team.
Responsibilities:
- Answer member calls and assist them with questions regarding their Soonercare application;
- Project a positive attitude toward co-workers and callers;
- Other general clerical tasks and additional duties as assigned by leadership.
Requirements:
- Ability to work independently;
- Ability to work in a production environment under strict quality and production requirements;
- Ability to perform multiple tasks;
- Ability to project a positive attitude and a high degree of self-confidence;
- Ability to maintain a professional attitude;
- Knowledge of Medicaid a plus;
- Ability to analyze, identify, and resolve issues;
- Possess excellent verbal and written communication skills, including professional telephone skills;
- Ability to work under pressure;
- Ability to access and retrieve information using a PC and basic understanding Microsoft Office products.