Help Desk Job Description Template
Our company is looking for a Help Desk to join our team.
- Promptly answer incoming telephone calls and triage service tickets.
- Take ownership of all tasks and committed to high quality results;
- Strong organizational skills; ability to multitask; detail-oriented;
- Good verbal and written communication skills;
- A track record of self-improvement and continuous learning;
- Enter issues via a problem tracking tool (JIRA);
- Good sense of humor – has fun in pressure-filled moments;
- Healthcare experience a plus;
- An entry-level of understanding of relevant technologies, solutions, troubleshooting and support;
- Associate Degree in Information Technology or equivalent experience preferred;
- Monitor the health and status of current systems;
- Understanding of product workflows in an operational setting;
- Provide customer follow up to ensure questions have been answered and collect satisfaction feedback;
- Interest in obtaining IT certifications from Microsoft, Cisco, or CompTIA;
- Possess a genuine desire to help others;
- Minimum of 2 years of experience in IT, or 2 years of relevant customer service experience.