Help Desk

Help Desk Job Description Template

Our company is looking for a Help Desk to join our team.

Responsibilities:

  • Promptly answer incoming telephone calls and triage service tickets.

Requirements:

  • Take ownership of all tasks and committed to high quality results;
  • Strong organizational skills; ability to multitask; detail-oriented;
  • Good verbal and written communication skills;
  • A track record of self-improvement and continuous learning;
  • Enter issues via a problem tracking tool (JIRA);
  • Good sense of humor – has fun in pressure-filled moments;
  • Healthcare experience a plus;
  • An entry-level of understanding of relevant technologies, solutions, troubleshooting and support;
  • Associate Degree in Information Technology or equivalent experience preferred;
  • Monitor the health and status of current systems;
  • Understanding of product workflows in an operational setting;
  • Provide customer follow up to ensure questions have been answered and collect satisfaction feedback;
  • Interest in obtaining IT certifications from Microsoft, Cisco, or CompTIA;
  • Possess a genuine desire to help others;
  • Minimum of 2 years of experience in IT, or 2 years of relevant customer service experience.