Infrastructure Support Engineer Job Description Template
Our company is looking for a Infrastructure Support Engineer to join our team.
Responsibilities:
- Knowledge management – Writing technical documentation for team training;
- Site Reliability Engineering – utilizing advanced notification and automation;
- Disaster Recovery planning, testing, and failover implementation;
- Supporting administrative functions required to deliver infrastructure inclusive of planning, tracking, ordering and reporting;
- Service Request fulfillment to support internal groups;
- On Call Production Support, trouble shooting, Incident and Problem management;
- Coaching and mentoring less experienced team members and upskill them on requirement;
- Infrastructure migration planning and support, including implementation and validation;
- Focusing on projects or programs that require technical and/or soft skills to drive delivery;
- Managing customer escalations within or outside of service tower;
- Infrastructure Configuration management;
- Advocating for customer base when faced with infrastructure or business critical issues;
- Acting as primary customer interface for day to day issues and queries;
- Adhering organizational functional goals, priorities and service objectives aligning with the overall GTI strategy.
Requirements:
- 5+ years of experience with NetBackup v6.x, 7.x and 8.x;
- 8+ years overall experience;
- Domain Expert of the Infrastructure supported and interdependencies;
- Strong understanding of infrastructure components and how they are tracked and managed in various systems;
- Experience with Backup Refresh, NetBackup catalog merge/migration in NetBackup;
- Experience with backup migration projects as part of Hardware refresh.