Operations Support Specialist Job Description Template
Our company is looking for a Operations Support Specialist to join our team.
Responsibilities:
- Provides additional administrative support to the organization for various tasks and projects;
- Work in a team environment and assist others as applicable;
- Provide support to other areas of the Company as requested or assigned;
- Work in a team environment to knowledge share and follow standard processes;
- Has knowledge of commonly-used concepts, practices, and procedures within a particular field;
- Monitor and coordinate federal and regulatory compliance activities;
- Promote culture of safety, compliance, teamwork and continuous improvement;
- Support and manage special projects that may be assigned;
- Able to work independently with little direction and multi-task and handle various events at once while being extremely productive and timely;
- Ability to work in multiple software applications to identify resolution to driver events;
- Be the first impression to MassMutual’s candidates and new hires by staffing the Human Resources front desk;
- Diagnose and resolve problems and enter data into driver tracking system;
- Exercise appropriate level of independent judgment on Company proprietary and confidential matters;
- Work closely with field personnel to resolve driver events;
- Daily office tasks such as filing, recording, maintaining records, running reports, indexing and imaging.
Requirements:
- Ability to navigate through multiple computer applications simultaneously;
- Proven ability to deliver effective customer service;
- 1-2 years work-related experience required;
- Must have Troubleshooting and problem solving skills;
- Proficient knowledge of Microsoft Office programs;
- Requires reliable individual that can work in a fast-paced environment;
- Minimum 3 years of relevant experience required;
- Must accept constructive criticism;
- Knowledge and experience in PC and Mainframe applications;
- Ability to work effectively in a fast-paced, multi-task environment as a collaborative team member;
- Candidate must be proficient in utilizing PEX;
- Experience with PEX, SharePoint, data analysis, data visualization, and advanced understanding of Excel;
- Outstanding written and verbal communication skills;
- Excellent communication, interpersonal, and time management skills;
- Call center or rental counter experience preferred.