Technical Service Engineer Job Description

Technical Service Engineer Job Description Template

Our company is looking for a Technical Service Engineer to join our team.

Responsibilities:

  • Identify and recommend technical based opportunities to enhance the value proposition through product performance and customer service;
  • Collect and analyzes data and provides customers deep technical insight regarding product operations and process control optimization;
  • Builds and maintains relationships with key stakeholders in accounts, optimizing account profitability;
  • Provide technical advice /service support to sales, sales office and other partners;
  • Contribute to the development and implementation of account strategy in the assigned area;
  • Lead or participates in continuous improvement projects;
  • Develop and implements procedures to interpret, prioritize and respond to customer requests;
  • Coordinate customer trials through sales;
  • Recommend communication and advertising program activities to promote products and services (e.g. literature, handbook etc.);
  • Analyze product performance and recommends commercial value-added differentiation strategies.

Requirements:

  • Capable of completing technical tasks with limited supervisory or other assistance;
  • High level of confidence and capability with respect to presentation skills;
  • Moderate to strong knowledge of statistical methods skills;
  • Moderate to strong ability to analyze related data, identify trends, and convert to action quickly.