Parts and Service Director Job Description Template
Our company is looking for a Parts and Service Director to join our team.
Responsibilities:
- Craft goals and objectives for the department, which include an annual operating budget, and a marketing plan to promote new business;
- Hire and supervise all service department personnel, as well as monitor their performance in servicing customers;
- Understand customer; match requirements and concerns to various service options;
- Maintain a high Customer Service Index (CSI) rating by handling customer complaints immediately and appropriately;
- Stay up to date on new products, features, accessories and attending product training as required;
- Explain service being performed and keep customer informed and updated throughout the service of their vehicle;
- Maintain a service customer follow up system that supports repeat and referral business and contributes to customer happiness.
Requirements:
- Strong focus on providing excellent customer service;
- Driven personality, eager to improve and able to work within and support internal teams;
- Valid driver’s license and clean driving record.