Collections Representative I is responsible for initiating calls with delinquent customers by phone, mail or personal visit to collect payments and settle accounts. Follows-up delinquent accounts, updates and maintains accurate financial records including accounting, receivable, and credit records. Being a Collections Representative I requires a high school diploma. Typically reports to a supervisor. The Collections Representative I possesses a moderate understanding of general aspects of the job. Works under the close direction of senior personnel in the functional area. May require 0-1 year of general work experience.
Collections Representative Job Description Template
Our company is looking for a Collections Representative to join our team.
Responsibilities:
- Verifying account information for accuracy on patient statements;
- Taking credit card payments over the phone;
- Monitor short-paid invoices and resolve disputes which, which requires appropriate research;
- Responsible for collection agency placements and bankruptcies, ensuring all paperwork and approvals are intact;
- Take all necessary actions to collect payments or charge-off recoveries via predictive dialer or by manual inbound/outbound calls;
- Provides back up for transportation of recovered/returned collateral;
- Identifies and handles problem title situations;
- Ensure recovered/returned collateral is logged into inventory system;
- Produces all inventory reports;
- Effectively negotiate payment arrangements with the client to eliminate any delinquency;
- Determine cause of delinquency and best course of action to assist delinquent customer;
- Maintain assigned worklists and resolve high priority and aged inventory;
- Effectively resolve complex or aged inventory, including payment research and payment recoups with minimal or no assistance necessary;
- Document all work and calls performed, in accordance to policy. This includes complete contact information, good grammar, and expected outcomes;
- Document all collections efforts for each account in accordance with the company procedures.
Requirements:
- Experience with Microsoft Excel (creating basic formulas, sorting, filtering, and data collection);
- Minimum of 6 months of Collections experience;
- Proficient in PC and keyboarding skills;
- Bilingual, Spanish speaking candidates are encouraged to apply;
- Knowledge of federal, state, and company policies, procedures and regulations as related to accounting;
- Ability to work independently and manage one’s time;
- 2-4 years financial and/or accounting experience required;
- Good problem-solving and decision-making skills;
- Highly motivated and able to work independently, comfortable with ambiguity;
- Must have the ability to effectively appeal a denial for proper reimbursement;
- 2+ year’s of experience with Hospital Billing or Hospital Collections;
- Understanding of UB’s and 1500 Claims;
- Ability to read and understand EOB’s (Explanation of Benefits) and Remittance Advice (RA);
- Dependable, punctual and motivated;
- Good verbal and written communication skills.