Accounts Receivable/Collections Job Description Template
Our company is looking for a Accounts Receivable/Collections to join our team.
Responsibilities:
- Contact customer by phone/email to finalize collection of outstanding debts;
- Maintain professional and friendly relationships with customers while still collecting payments on time and in full;
- Record cash, check, credit card, wire, EFT and other payment types into accounting software;
- Establish new accounts and credit terms with customers by running credit references;
- Respond to daily account queries and inbound calls and settle customer disputes;
- Monitor outstanding balance against set credit limit and escalate when the limit is exceeded;
- Prevent and resolve collections issues by establishing credit terms and limits;
- Maintaining accurate records and notes;
- Prepare daily bank deposits/deposit slips;
- Prepare cash receipts;
- Coordinate with collections attorney for delinquent accounts;
- Process COD order pick-ups;
- Send monthly statements;
- Communicate with order entry and logistics staff with regards to past due clients and account holds;
- Reconcile customer accounts to ensure that customer’s payments are applied correctly to invoices to avoid/correct discrepancies.
Requirements:
- Monitor outstanding balance against set credit limit and escalate when the limit is exceeded;
- Maintain accurate records and notes;
- Proficient in Microsoft Office applications;
- Contact customer by phone/email to finalize collection of outstanding debts;
- Respond to daily account queries and inbound calls and settle customer disputes;
- Customer service skills;
- Previous experience in glass industry is a plus;
- A/R and Collections experience is a must;
- Thoroughness;
- Ability to work independently;
- Excellent math skills;
- Consistent customer follow up;
- Previous experience in construction or manufacturing environment is a plus;
- Ability to thrive in a fast-paced environment;
- Excellent verbal and written skills.